- 目錄
第1篇 空運(yùn)操作主管崗位職責(zé)任職要求
空運(yùn)操作主管崗位職責(zé)
空運(yùn)操作主管 m+r 華隆瑞鋒國際貨運(yùn)(上海)有限公司，華隆瑞鋒 summary:
support and assist the department manager to organize， coordinate and monitor the daily airfreight operation of the whole team.
primary responsibilities:
1. take lead for sop review of the team account， make sure team members fully understanding and compliance with sop in daily job.
2. take lead for new account on board incl. but not limited to sop review and implementing.
3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.
4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business
5. ensure the service deliveries in accordance with our customers’ requirements.
6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.
7. conduct the on-job training for new staff and monitor the performance review for team members.
8. ensure team member update finance system correctly and accurately.
9. work as team role model for operation & customer service quality / attendance performance.
10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.
additional responsibilities:
1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
2. back up for other team members when necessary.
knowledge and skill requirements:
1. college degree or above with above 5 years of e_perience in forwarding industry， the background for global forwarder is preferable.
2. at least 1-2 years of team management e_perience or working e_perience in a-class international forwarding company is preferred.
3. familiar with the procedure of airfreight operation and forwarding related knowledge.
4. fluent in both oral and written english and chinese， cet-4 or above.
5. high sense of responsibility， good team spirit and be able to work under pressure.
6. good sense of customer service and good problem-shooting capability.
7. good interpersonal and communication skills.
8. good microsoft office operation skill
第2篇 空運(yùn)操作崗位職責(zé)、要求以及未來可以發(fā)展的方向
空運(yùn)操作負(fù)責(zé)貨主委托貨物操作的人員，主要工作訂艙、報關(guān)、對提單、打帳單等工作。
空運(yùn)操作崗位職責(zé)
1.根據(jù)貨物信拿到好價格后及時報給客戶；
2.安排訂艙，定好航班；
3.做好送貨通知單/進(jìn)倉圖給客戶，好及時讓客戶安排發(fā)貨；
4.跟客戶確認(rèn)提單，確保提單上的收發(fā)貨人信息要準(zhǔn)確；
5.整理報關(guān)文件，及時提供給報關(guān)員報關(guān)；
6.準(zhǔn)確的提單要及時給客戶或者業(yè)務(wù)；
7.及時掌握準(zhǔn)確的航班信息；
8.要掌握各航班的動態(tài)信息，價格和限制要求等。
空運(yùn)操作崗位要求
1.具有物流行業(yè)知識，包括報關(guān)知識和經(jīng)驗；
2.具備良好的語言表達(dá)能力和溝通技巧，有較強(qiáng)的學(xué)習(xí)能力及進(jìn)取心；
3.有一定的壓力承受能力，對公司忠誠，有責(zé)任心，積極上進(jìn)，有團(tuán)隊精神；
4.工作積極投入，勇于挑戰(zhàn)，具有團(tuán)隊協(xié)作精神，樂觀向上；
5.熟悉集裝箱堆場的操作流程。
空運(yùn)操作發(fā)展方向
可以積累一些經(jīng)驗，以后有機(jī)會可以去大的航空公司工作；有了一些經(jīng)驗的話，可以去考報關(guān)員，這樣會比新手要容易得多。
第3篇 空運(yùn)操作員崗位職責(zé)要求
1.完成上級主管分配的各項任務(wù)。
2.按標(biāo)準(zhǔn)流程操作,使貨物及時、安全、順利地運(yùn)輸。
3.滿足客人的合理要求,為客人提供優(yōu)質(zhì)服務(wù)。
4.有效協(xié)調(diào)外部和內(nèi)部各方面關(guān)系。
第4篇 ?？者\(yùn)操作崗位職責(zé)任職要求
海空運(yùn)操作崗位職責(zé)
職責(zé)描述:
1、接收訂單以及安排訂艙、運(yùn)輸、貨物跟蹤、報關(guān)、結(jié)算等事宜;
2、制作?？者\(yùn)單證及其它相關(guān)文件，負(fù)責(zé)錄入應(yīng)收應(yīng)付費(fèi)用;
3、負(fù)責(zé)提供海外代理業(yè)務(wù)文件及放貨事宜;
4、單證及文件的整理及歸檔等;
5、客戶投訴、糾紛的處理及上級交辦的其他相關(guān)工作。
任職資格
1、?？萍耙陨蠈W(xué)歷，進(jìn)出口貿(mào)易運(yùn)輸、物流類相關(guān)專業(yè)尤佳;
2、3年以上?？者\(yùn)、海鐵聯(lián)運(yùn)操作經(jīng)驗，應(yīng)屆生亦可，公司提供完善的培訓(xùn);
3、熟悉海/空運(yùn)操作，具備單證、貨代、運(yùn)輸及一定進(jìn)出口貿(mào)易知識;
4、英語4級以上;
5、工作細(xì)心、責(zé)任心強(qiáng)，具有較強(qiáng)的服務(wù)意識和團(tuán)隊精神。
