- 目錄
第1篇 客戶數(shù)據管理崗位職責任職要求
客戶數(shù)據管理崗位職責
工作職責:
customer insights including but not limited to developing an in-depth understanding of customers and customer needs， synthesizing findings， and applying effectively to support customer needs， nps， value propositions， new revenue opportunities， business strategies and innovation. he/she will implement and optimize processes to ma_imize our customer insight efforts and results.
data management including but not limited to， customer data quality management， database system functionality and usability evaluation and improvement， safeguarding data security and privacy compliance， database segmentation and marketing， data analytics， supporting database integration to other marketing and business applications and tools.
1.establishing， updating and promoting customer insight and research minimum standards， process and templates.
2.working with project teams and functional teams to review， design and implement customer insights related initiatives including surveys， interviews and analysis， reports. develop and/or guide project teams in key findings and raise strategic recommendations from ci. work closely with project teams to implement recommended actions and track results to achieve marketing kpis (customer satisfaction/nps， unit cost down).
3.support marketing director on implementing and tracking business matchmaking across all events through working closely with project teams， global team and vendors.
4.conduct cross show comparisons and analysis covering post show survey， marketing channel cost effectiveness， e_hibitor and visitor satisfaction， nps and retention， customer behavior， matchmaking.
5.conduct industry studies for selected projects through working with vendors and project teams and/or global team.
6.work with database owners， crm vendor and other functional teams to improve crm system operation functionality， usability， efficiency and security.
7.provide consultation to project teams on database structure， data sourcing， cleaning， de-duplication， reactivation， direct marketing.
8.guide project teams to develop and enhance data strategy and segmentation to improve direct marketing effectiveness.
9.closely monitor local data privacy regulations and make recommendations on data privacy compliance. implement the company’s data privacy policy.
10.actively propose and facilitate across-project data sharing within the company to ma_imize data value and present regular tracking reports on data sharing results.
11.conduct customer insight and data management related training and sharing for marketing staff.
12.support marketing director in implementing marketing audit program and generate customer insights from audit results; conduct customer insights audit as part of the company’s marketing audit project;
13.produce bi-annual reports on overall customer insights and data to support company-level strategy.
任職資格:
1.bachelor degree in social/behavioral science， marketing or statistics， research， data science， and business related.
2.at least 5 years working e_perience in multinational company， market research company or marketing agency with e_perience in market research， customer insights， customer intimacy， crm marketing and data analytics projects.
3.e_cellent analytical skills and knowledge in statistics.
4.good computer skills， especially sophisticated use of e_cel and powerpoint
5.knowledge of crm (i.e. salesforce) and data analytics tool.
6.good knowledge of online and offline marketing channels and marketing roi measurement.
7.good knowledge of marketing and sales cycle and market segmentation.
8.e_cellent english in both writing and speaking. able to make business presentations and conduct training in english.
9.good communication， co-ordination， presentation and customer interview skills
10.good commercial awareness and business acumen.
11.display spirit of innovation and strong analytical and problem-solving abilities.
12.passion to go beyond the brief to achieve e_cellent results.
客戶數(shù)據管理崗位
第2篇 客戶數(shù)據管理崗位職責
crm/epm/bi/數(shù)據可視化/績效/預算管理oa大客戶銷售經理 六次方(北京)信息科技有限公司 六次方(北京)信息科技有限公司,六次方,六次方 崗位職責:
1. 帶領團隊完成公司軟件和相關服務業(yè)務在北方大區(qū)的銷售目標;
2. 實現(xiàn)對北方區(qū)域的銀行業(yè)客戶的有效覆蓋;
3. 能夠在公司統(tǒng)一的渠道體系下,識別或對接合作伙伴,建立有效的協(xié)作;
4. 保持良好的客戶滿意度,建立良好的行業(yè)知名度。
任職要求:
1. 5年以上it行業(yè)銷售經驗,軟件b2b或saas、oa、erp或相關財務系統(tǒng)產品銷售經驗優(yōu)先
2. 百萬級軟件項目的銷售案例,有相關渠道資源或cfo、cio渠道者優(yōu)先
3. 對it基礎設施相關生態(tài)系統(tǒng)有全面的了解
4. 熱愛銷售工作,有很強的執(zhí)行力;
5. 有極強的責任心和目標意識,樂觀積極,誠信待人;
有金融、保險、銀行、城商行、信用社、郵政、證券、基金、信托、消費品、旅游、電商、醫(yī)藥、erp/crm/epm/bi/apm/im、客服系統(tǒng)、項目管理、her、人力資源、oa、ehr、hro、預算管理、績效管理、辦公考勤,進銷存、移動審批、企業(yè)郵箱、企業(yè)名片客戶資料記錄、簽到,溝通協(xié)作、審批,企業(yè)郵箱,企業(yè)網盤,企業(yè)通訊錄、明道和微信、財務、安全、政府、教育、汽車、連鎖行業(yè)、軍工、保密單位、網信辦、電子政務、it及政府和公共服務行業(yè)、硬件公司、軟件公司、應用公司(電子合同、電子簽章、合同在線編輯、合同管理、存證出證、實名認證、電子簽名、第三方取時、區(qū)塊鏈存證)、機器人(知識庫)、呼叫中心、數(shù)據分析、計費公司、集成公司
第3篇 客戶數(shù)據庫管理崗位職責、要求
客戶數(shù)據庫管理是指負責全面管理和控制數(shù)據庫系統(tǒng)，以及做好相關維護工作的技術人員。
客戶數(shù)據庫管理職位要求
1.通信、電子工程、自動化、計算機其相關專業(yè)本科以上學歷；
2.熟練掌握數(shù)據庫技術的基本概念、原理、方法和技術；
3.熟練使用主流的數(shù)據庫分析設計工具；能獨立完成數(shù)據庫系統(tǒng)設計，能根據具體要求管理數(shù)據庫服務器；
4.具備數(shù)據庫系統(tǒng)安裝、配置及數(shù)據庫管理與維護的基本技能；
5.了解數(shù)據庫技術的最新發(fā)展；
6.具有良好的英語閱讀能力，能夠閱讀英文測試資料；
7.工作嚴謹細致，有責任心，團隊合作意識強；
8.熱愛所從事的工作，對枯燥作業(yè)有耐心。
客戶數(shù)據庫管理崗位職責
1.負責數(shù)據庫的日常維護與監(jiān)控；
2.負責數(shù)據庫的集成安裝，測試，升級等；
3.制訂數(shù)據庫備份，恢復流程策略，并保證正確實施；
4.定期對數(shù)據庫運行狀況進行巡檢；
5.快速處理業(yè)務數(shù)據庫運行中出現(xiàn)的問題，保證業(yè)務數(shù)據安全、可用；
6.迅速處理數(shù)據庫常見告警；
7.快速分析數(shù)據庫性能異常，升級故障處理流程；
8.根據項目需要，進行數(shù)據庫結構更改、跟蹤、優(yōu)化等操作。
