咨詢服務(wù)部崗位職責(zé)

崗位職責(zé)是什么

咨詢服務(wù)部是企業(yè)組織中的關(guān)鍵部門，其核心任務(wù)是為客戶提供專業(yè)、高效和個性化的咨詢服務(wù)，以滿足他們的需求并建立長期的合作關(guān)系。該部門致力于提升客戶滿意度，通過傳遞公司產(chǎn)品和服務(wù)的知識，協(xié)助解決客戶問題，從而增強(qiáng)企業(yè)的市場競爭力。

崗位職責(zé)要求

1. 熟悉企業(yè)產(chǎn)品和服務(wù)：咨詢服務(wù)部成員需深入理解公司的業(yè)務(wù)范圍，全面掌握產(chǎn)品和服務(wù)的特性和優(yōu)勢。

2. 優(yōu)秀的溝通技巧：能夠清晰、準(zhǔn)確地傳達(dá)信息，理解客戶的疑慮和需求，并提供針對性的解決方案。

3. 專業(yè)的客戶服務(wù)理念：堅持以客戶為中心，具備耐心、熱情的服務(wù)態(tài)度，及時響應(yīng)客戶需求。

4. 解決問題的能力：面對復(fù)雜的問題，能夠迅速分析、判斷并提出有效的處理策略。

5. 持續(xù)學(xué)習(xí)：不斷更新知識庫，適應(yīng)市場變化，提升服務(wù)質(zhì)量。

崗位職責(zé)描述

咨詢服務(wù)部的工作涉及多個層面，包括但不限于：

1. 客戶接待：接聽電話、回復(fù)郵件，為客戶提供初步的產(chǎn)品咨詢和解答疑問。

2. 問題跟蹤：記錄客戶反饋，跟蹤問題處理進(jìn)度，確保問題得到妥善解決。

3. 培訓(xùn)與發(fā)展：定期進(jìn)行內(nèi)部培訓(xùn)，提升團(tuán)隊(duì)的專業(yè)技能和服務(wù)水平。

4. 服務(wù)改進(jìn)：收集客戶滿意度數(shù)據(jù)，分析服務(wù)流程中的不足，提出改進(jìn)建議。

5. 協(xié)調(diào)合作：與銷售、技術(shù)等部門緊密協(xié)作，確保客戶的需求得到全方位的滿足。

有哪些內(nèi)容

咨詢服務(wù)部的工作內(nèi)容涵蓋以下幾個關(guān)鍵領(lǐng)域：

1. 客戶咨詢：提供產(chǎn)品信息，解釋服務(wù)條款，幫助客戶做出明智的購買決策。

2. 技術(shù)支持：協(xié)助客戶解決使用過程中遇到的技術(shù)問題，提供故障排查和修復(fù)指導(dǎo)。

3. 定制服務(wù)：針對特殊需求，為客戶量身定制解決方案，確保服務(wù)的個性化和專業(yè)化。

4. 關(guān)系維護(hù)：定期與客戶保持聯(lián)系，了解他們的需求變化，提供持續(xù)的關(guān)注和支持。

5. 市場反饋：收集并分析客戶反饋，為產(chǎn)品的改進(jìn)和市場策略提供有價值的信息。

咨詢服務(wù)部作為企業(yè)與客戶之間的橋梁，其工作質(zhì)量和效率直接影響到客戶滿意度和企業(yè)的市場聲譽(yù)。因此，咨詢服務(wù)部的每一位成員都應(yīng)致力于提升自身的專業(yè)素養(yǎng)，以一流的服務(wù)贏得客戶的信任和忠誠。

咨詢服務(wù)部崗位職責(zé)范文

第1篇 咨詢服務(wù)部經(jīng)理崗位職責(zé)

企業(yè)評估及咨詢服務(wù)部(高級)經(jīng)理 廣州仲量聯(lián)行 廣州仲量聯(lián)行物業(yè)服務(wù)有限公司(分支機(jī)構(gòu)) whats your ambition? is it a big goal or small steps? professional or personal? wed like to know because at jll, we make your ambitions our business.

and if you have ambitions in real-estate property evaluation, join us to be inspired by the best.

what this job involves:

- develop the business of the professional services of jll related to capital market and investment market in china and overseas markets

- leverage the professional accounting and financial knowledge to build up and strengthen the connections with the professional parties in accounting firms, investment banks and professional communities

- frequently participate in seminars or conferences in capital market, investment market and professional communities

- work with the team to e_ecute mandates through market study, financial analysis, modelling, valuation and report preparation

- manage the projects with clients and e_ternal professional parties

- provide direction and review analysts’ output for the mandates

- keep up to date with market developments and the regulatory environment

sound like the job you’re looking for? before you apply, its also worth knowing what we are looking for:

- accounting firms’ qualified professional accountants / auditors / certified public accountant (cpa); familiar with ifrs or us gaap or prc accounting standards

- have the desire to further develop his or her career in capital market, investment market and business development areas

- good self-initiatives and outgoing marketing attitudes

- can perform market study and company financial analysis with the team

- a record of professional e_perience in accounting or financial sectors

- cpa holder (if has cfa or other financial background is a plus)

- good communication skill and teamwork e_perience, required for frequent collaboration with colleagues and a wide range e_ternal professional parties

- good time management / organisational skills and resilience needed to attend to varying workloads with tight deadlines

- keen initiative and sense of accountability towards their work

- proficient in written and spoken english / mandarin

- willing to travel in china and overseas

what you can e_pect from us

youll join an entrepreneurial, inclusive culture. one where we succeed together – across the desk and around the globe. where like-minded people work naturally together to achieve great things.

keep your ambitions in sight and imagine where jll can take you...

apply today!