- 目錄
崗位職責(zé)是什么
空運(yùn)操作主管是航空公司或貨運(yùn)代理公司中關(guān)鍵的管理角色，負(fù)責(zé)協(xié)調(diào)和監(jiān)督整個(gè)空運(yùn)流程，確保貨物從發(fā)貨到收貨的順暢進(jìn)行。
崗位職責(zé)要求
1. 具備深厚的航空物流知識，熟悉國內(nèi)外空運(yùn)法規(guī)和行業(yè)標(biāo)準(zhǔn)。
2. 精通空運(yùn)操作流程，包括訂艙、報(bào)關(guān)、配載、裝卸及后續(xù)跟蹤服務(wù)。
3. 具備優(yōu)秀的組織和計(jì)劃能力，能有效調(diào)度資源，應(yīng)對突發(fā)狀況。
4. 擁有良好的溝通技巧，能與航空公司、海關(guān)、客戶及內(nèi)部團(tuán)隊(duì)保持高效協(xié)作。
5. 對成本控制有深刻理解，能優(yōu)化操作流程，提高效率，降低成本。
6. 熟練使用相關(guān)業(yè)務(wù)軟件和信息系統(tǒng)，以提升操作效率。
7. 具備一定的風(fēng)險(xiǎn)管理意識，能及時(shí)識別潛在問題并提出解決方案。
崗位職責(zé)描述
空運(yùn)操作主管承擔(dān)著確?？者\(yùn)業(yè)務(wù)順利進(jìn)行的責(zé)任，他們需要密切關(guān)注市場動態(tài)，制定并執(zhí)行操作策略。他們既要與航空公司協(xié)商航班安排，又要處理客戶的運(yùn)輸需求，確保貨物準(zhǔn)時(shí)、安全地送達(dá)目的地。此外，他們還須監(jiān)控貨物的全程狀態(tài)，處理可能出現(xiàn)的延誤、損壞或其他異常情況。
在日常工作中，空運(yùn)操作主管會審核和批準(zhǔn)運(yùn)輸文件，協(xié)調(diào)地面操作，如裝載和卸載，以及與海關(guān)部門的溝通。他們還需定期評估操作流程，尋找改進(jìn)空間，以提高服務(wù)質(zhì)量并降低運(yùn)營成本。
有哪些內(nèi)容
1. 訂艙與航班安排：與航空公司協(xié)商，預(yù)訂合適的航班，確保貨物運(yùn)輸?shù)臅r(shí)效性。
2. 報(bào)關(guān)與清關(guān)：指導(dǎo)團(tuán)隊(duì)準(zhǔn)備并提交準(zhǔn)確的報(bào)關(guān)文件，確保符合海關(guān)規(guī)定。
3. 運(yùn)輸監(jiān)控：跟蹤貨物從出發(fā)到目的地的全過程，及時(shí)解決可能出現(xiàn)的問題。
4. 客戶服務(wù)：處理客戶咨詢，協(xié)調(diào)解決客戶投訴，維護(hù)良好的客戶關(guān)系。
5. 團(tuán)隊(duì)管理：培訓(xùn)和指導(dǎo)操作人員，確保團(tuán)隊(duì)高效運(yùn)作，提高員工滿意度。
6. 成本分析與控制：分析操作成本，優(yōu)化流程，降低不必要的支出。
7. 風(fēng)險(xiǎn)管理：識別潛在風(fēng)險(xiǎn)，建立應(yīng)急預(yù)案，減少業(yè)務(wù)中斷的可能性。
8. 合規(guī)性審查：確保所有操作符合航空業(yè)的安全和法規(guī)要求。
9. 關(guān)系維護(hù)：與航空公司、地面服務(wù)商、海關(guān)等保持良好合作關(guān)系，為業(yè)務(wù)開展鋪平道路。
10. 技術(shù)應(yīng)用：探索和應(yīng)用新技術(shù)，如物流信息系統(tǒng)，以提升操作效率和準(zhǔn)確性。
作為空運(yùn)操作主管，他們的工作涵蓋了空運(yùn)業(yè)務(wù)的各個(gè)環(huán)節(jié)，從戰(zhàn)略規(guī)劃到執(zhí)行細(xì)節(jié)，都需要他們具備專業(yè)的知識、卓越的領(lǐng)導(dǎo)力和敏銳的洞察力。通過他們的努力，空運(yùn)操作得以高效、有序地進(jìn)行，為公司的業(yè)務(wù)發(fā)展提供有力保障。
空運(yùn)操作主管崗位職責(zé)范文
第1篇 空運(yùn)操作主管崗位職責(zé)
空運(yùn)操作主管 m+r 華隆瑞鋒國際貨運(yùn)(上海)有限公司,m+r,spedag,華隆,華隆瑞鋒,華隆瑞鋒 summary:
support and assist the department manager to organize, coordinate and monitor the daily airfreight operation of the whole team.
primary responsibilities:
1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.
2. take lead for new account on board incl. but not limited to sop review and implementing.
3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.
4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business
5. ensure the service deliveries in accordance with our customers’ requirements.
6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.
7. conduct the on-job training for new staff and monitor the performance review for team members.
8. ensure team member update finance system correctly and accurately.
9. work as team role model for operation & customer service quality / attendance performance.
10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.
additional responsibilities:
1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
2. back up for other team members when necessary.
knowledge and skill requirements:
1. college degree or above with above 5 years of e_perience in forwarding industry, the background for global forwarder is preferable.
2. at least 1-2 years of team management e_perience or working e_perience in a-class international forwarding company is preferred.
3. familiar with the procedure of airfreight operation and forwarding related knowledge.
4. fluent in both oral and written english and chinese, cet-4 or above.
5. high sense of responsibility, good team spirit and be able to work under pressure.
6. good sense of customer service and good problem-shooting capability.
7. good interpersonal and communication skills.
8. good microsoft office operation skills.
