- 目錄
崗位職責(zé)是什么
網(wǎng)絡(luò)客戶崗位是企業(yè)與客戶之間的重要橋梁,主要負(fù)責(zé)通過(guò)在線平臺(tái)進(jìn)行客戶服務(wù),包括售前咨詢、售后支持、問(wèn)題解決以及維護(hù)客戶關(guān)系等一系列工作。該崗位是數(shù)字化時(shí)代企業(yè)服務(wù)策略的關(guān)鍵組成部分,旨在提升客戶滿意度,促進(jìn)客戶忠誠(chéng)度,并助力企業(yè)實(shí)現(xiàn)銷售目標(biāo)。
崗位職責(zé)要求
1. 專業(yè)素養(yǎng):具備良好的溝通技巧和問(wèn)題解決能力,能迅速理解客戶需求并提供有效解決方案。
2. 技術(shù)熟練:熟悉企業(yè)產(chǎn)品和服務(wù),掌握相關(guān)軟件和在線平臺(tái)的使用,能高效處理在線查詢。
3. 反應(yīng)敏捷:具備快速響應(yīng)客戶的能力,能在繁忙的工作環(huán)境中保持專注和耐心。
4. 團(tuán)隊(duì)協(xié)作:能夠與銷售、技術(shù)等部門緊密合作,共同處理客戶問(wèn)題。
5. 數(shù)據(jù)分析:具備基礎(chǔ)的數(shù)據(jù)分析能力,能通過(guò)客戶反饋和行為數(shù)據(jù)優(yōu)化服務(wù)流程。
6. 持續(xù)學(xué)習(xí):關(guān)注行業(yè)動(dòng)態(tài),不斷提升專業(yè)知識(shí)和服務(wù)技能,適應(yīng)市場(chǎng)變化。
崗位職責(zé)描述
網(wǎng)絡(luò)客戶崗位的日常工作涉及多方面,包括但不限于:
1. 客戶服務(wù):通過(guò)電子郵件、在線聊天工具、社交媒體等方式,為客戶提供及時(shí)、專業(yè)的咨詢服務(wù)。
2. 訂單處理:協(xié)助客戶完成購(gòu)買過(guò)程,解答關(guān)于支付、配送和退換貨等相關(guān)問(wèn)題。
3. 問(wèn)題解決:跟蹤并解決客戶遇到的技術(shù)或服務(wù)問(wèn)題,確保客戶滿意度。
4. 關(guān)系維護(hù):定期與客戶保持聯(lián)系,了解他們的需求和反饋,提升客戶體驗(yàn)。
5. 數(shù)據(jù)分析:收集并分析客戶數(shù)據(jù),識(shí)別潛在問(wèn)題和改進(jìn)機(jī)會(huì),為業(yè)務(wù)決策提供依據(jù)。
6. 培訓(xùn)支持:參與新產(chǎn)品的培訓(xùn),確保對(duì)產(chǎn)品知識(shí)的全面了解,以便向客戶提供準(zhǔn)確信息。
7. 流程優(yōu)化:根據(jù)客戶反饋和業(yè)務(wù)需求,提出并實(shí)施客戶服務(wù)流程的改進(jìn)措施。
有哪些內(nèi)容
1. 客戶服務(wù)策略制定:參與制定和完善企業(yè)的在線客戶服務(wù)策略,確保服務(wù)質(zhì)量和效率。
2. 客戶滿意度調(diào)查:定期進(jìn)行客戶滿意度調(diào)查,評(píng)估服務(wù)效果并提出改進(jìn)建議。
3. 案例管理:記錄和整理客戶案例,作為內(nèi)部培訓(xùn)和經(jīng)驗(yàn)分享的資源。
4. 跨部門協(xié)調(diào):與內(nèi)部團(tuán)隊(duì)協(xié)作,確保客戶問(wèn)題得到及時(shí)解決,如協(xié)調(diào)技術(shù)部門解決技術(shù)故障。
5. 危機(jī)處理:面對(duì)客戶投訴或緊急情況,能冷靜應(yīng)對(duì),快速制定并執(zhí)行解決方案。
6. 營(yíng)銷活動(dòng)配合:配合市場(chǎng)部門參與線上營(yíng)銷活動(dòng),提供客戶服務(wù)支持,如活動(dòng)答疑和后續(xù)跟進(jìn)。
在網(wǎng)絡(luò)客戶崗位上,員工需要以客戶為中心,以專業(yè)、高效的服務(wù)提升客戶價(jià)值,推動(dòng)企業(yè)業(yè)務(wù)發(fā)展。他們也是企業(yè)形象的代表,通過(guò)每一次互動(dòng)傳遞企業(yè)的價(jià)值觀和承諾。
網(wǎng)絡(luò)客戶崗位職責(zé)范文
第1篇 網(wǎng)絡(luò)客戶開發(fā)崗位職責(zé)
主要職責(zé):
1 圖片前期處理,摳圖和美化。
2網(wǎng)站內(nèi)頁(yè) 及詳情頁(yè)的編輯.
3. 產(chǎn)品圖片的上傳和優(yōu)化 。
4。 網(wǎng)站的更新和運(yùn)營(yíng)。
5. 利用軟件搜索潛在客戶
要求:
1.18-40 歲
2. 英語(yǔ)基礎(chǔ)好.
3. 為人踏實(shí)、誠(chéng)懇、 能吃苦耐勞 .
4.有運(yùn)營(yíng)阿里巴巴國(guó)際站、亞馬遜平臺(tái)等電子商務(wù)平臺(tái)操作經(jīng)驗(yàn)
第2篇 網(wǎng)絡(luò)客戶崗位職責(zé)網(wǎng)絡(luò)客戶職責(zé)任職要求
網(wǎng)絡(luò)客戶崗位職責(zé)
客戶服務(wù)專員(網(wǎng)絡(luò)咨詢方向) 上海美迪亞醫(yī)院投資集團(tuán)有限公司 上海美迪亞醫(yī)院投資集團(tuán)有限公司,美迪亞 我們集團(tuán)旗下的昆山綜合醫(yī)院招聘客服專員(網(wǎng)絡(luò)咨詢方向)3名:
職責(zé):
----------------------------------------------------
1、通過(guò)網(wǎng)絡(luò)渠道為顧客提供咨詢服務(wù);
2、回復(fù)網(wǎng)站后臺(tái)客戶的留言,做好跟蹤服務(wù)工作,及時(shí)處理后臺(tái)預(yù)約客戶信息,建立客戶資料檔案,做好客戶的回訪工作
3、從事過(guò)醫(yī)院電話/網(wǎng)絡(luò)咨詢工作優(yōu)先。
任職要求:
1、有一定的醫(yī)學(xué)基礎(chǔ),醫(yī)學(xué)、護(hù)理或者臨床專業(yè),有相關(guān)營(yíng)銷或電話咨詢工作經(jīng)驗(yàn);
2、有男科、婦科、皮膚科、耳鼻喉科、肛腸科、胃腸科等網(wǎng)絡(luò)咨詢醫(yī)生工作者優(yōu)先,
3、熟練的計(jì)算機(jī)應(yīng)用能力,打字速度快,40字/分鐘以上;
4、口齒清晰,良好的營(yíng)銷意識(shí)和服務(wù)意識(shí),較強(qiáng)的應(yīng)變能力、協(xié)調(diào)能力。
5、善于學(xué)習(xí),具有自我認(rèn)知能力,具有合作意識(shí)和團(tuán)隊(duì)精神;
第3篇 網(wǎng)絡(luò)客戶開發(fā)崗位職責(zé)任職要求
網(wǎng)絡(luò)客戶開發(fā)崗位職責(zé)
崗位職責(zé):
1、負(fù)責(zé)維護(hù)和改進(jìn)媒體引擎網(wǎng)絡(luò)模塊,
2、設(shè)計(jì)和優(yōu)化網(wǎng)絡(luò)對(duì)抗策略,
3、提升弱網(wǎng)絡(luò)情況下音視頻體驗(yàn)
崗位要求:
1、必須具有良好的數(shù)學(xué)基礎(chǔ),很強(qiáng)的 c/c++編程能力
2、對(duì) jitterbuffer control , fec, plc 和 arq 有深入理解和工程實(shí)踐經(jīng)驗(yàn)
3、對(duì)技術(shù)有追求,喜歡挑戰(zhàn)性工作和獨(dú)立思考能力
加分:
有音視頻網(wǎng)絡(luò)對(duì)抗和優(yōu)化經(jīng)驗(yàn)
崗位職責(zé):
1、負(fù)責(zé)維護(hù)和改進(jìn)媒體引擎網(wǎng)絡(luò)模塊,
2、設(shè)計(jì)和優(yōu)化網(wǎng)絡(luò)對(duì)抗策略,
3、提升弱網(wǎng)絡(luò)情況下音視頻體驗(yàn)
崗位要求:
1、必須具有良好的數(shù)學(xué)基礎(chǔ),很強(qiáng)的 c/c++編程能力
2、對(duì) jitterbuffer control , fec, plc 和 arq 有深入理解和工程實(shí)踐經(jīng)驗(yàn)
3、對(duì)技術(shù)有追求,喜歡挑戰(zhàn)性工作和獨(dú)立思考能力
加分:
有音視頻網(wǎng)絡(luò)對(duì)抗和優(yōu)化經(jīng)驗(yàn)
網(wǎng)絡(luò)客戶開發(fā)崗位
第4篇 網(wǎng)絡(luò)客戶崗位職責(zé)
石家莊家裝銷售代表(j10302) 德高建材 德高(廣州)建材有限公司,德高建材,德高 工作職責(zé):
1. 負(fù)責(zé)大型家裝公司的戰(zhàn)略合作,維護(hù)現(xiàn)有大客戶并開拓全國(guó)性的家裝公司,提升公司品牌在系統(tǒng)大客戶影響力并擴(kuò)大公司產(chǎn)品占有份額;
2. 按照公司和部門要求對(duì)所管轄的客戶網(wǎng)絡(luò)進(jìn)行產(chǎn)品宣傳、產(chǎn)品知識(shí)培訓(xùn)、公關(guān)促銷等工作;
3. 建立客戶資料卡及客戶檔案,并定期反饋?zhàn)钚滦畔?完成相關(guān)銷售報(bào)表及數(shù)據(jù);
4. 客戶異議處理及合同簽訂、客戶資料及款項(xiàng)的回收;
5. 與客戶建立良好關(guān)系,維護(hù)公司企業(yè)形象。
6. 完成公司制定的銷售任務(wù); 任職資格: 人員要求:
任職資格:
1. 大專及以上學(xué)歷,市場(chǎng)行銷專業(yè)或者化工類專業(yè)優(yōu)先考慮;
2. 相關(guān)建材工作經(jīng)驗(yàn)3年以上, 熟悉銷售流程,有與家裝公司合作的經(jīng)驗(yàn)者優(yōu)先;
3. 具有良好的團(tuán)隊(duì)合作精神,執(zhí)行力強(qiáng),工作勤奮、認(rèn)真負(fù)責(zé);
4. 本職位長(zhǎng)駐石家莊。
第5篇 網(wǎng)絡(luò)客戶代表崗位職責(zé)
網(wǎng)絡(luò)醫(yī)院代表 (客戶接待) family summary/mission:
develop, contract, maintain and enhance relationships with particular public hospital
foster growth of international & local products;
improve procedures in the hospital and enhance profitability of aetna.
position summary/mission:
provide quality service to the membership including but not limited to administration.
fundamental components & physical requirements:
to be the first contact window to the hospital, manage and improve the relationgship with hospital
being a coordinator to streamline the direct billing process and improve the member e_perience including but not limited to guidance of member to the hospital system
assist member for any requests in the hospital, including member appointment, translation service, accompany service and so on
filter non-cover items & copayment if necessary and collect directly from member
coordinate with provider and medical team on the pre-authorization procedure and gop issue, getting first-hand medical information for those large amount ip case
handle the additional infomation request for those pending/decline public provider claims
claim reconciliation/billing/eob/payment/invoice and all relevant tasks, collaboration with the hospital on it
collbrate with other functions and internal departments for team work
collecting and checking claim documents and make sure it is complete and will be handed over to the claim team respectfully on time
collecting feedback from provider and member on the servicing level perspective.
ad-hoc task assigned by line manager
support china network team on network management and other tasks
provider training & facilitate communication
any issue in this particular hopistal
background/e_perience desired:
medical background
working e_perience in healthcare industry especially medical facility
proven customer service e_perience
educational requirements:
clinical qualification would be high beneficial but not essential
fluent in english and mandarin language skills
family summary/mission:
develop, contract, maintain and enhance relationships with particular public hospital
foster growth of international & local products;
improve procedures in the hospital and enhance profitability of aetna.
position summary/mission:
provide quality service to the membership including but not limited to administration.
fundamental components & physical requirements:
to be the first contact window to the hospital, manage and improve the relationgship with hospital
being a coordinator to streamline the direct billing process and improve the member e_perience including but not limited to guidance of member to the hospital system
assist member for any requests in the hospital, including member appointment, translation service, accompany service and so on
filter non-cover items & copayment if necessary and collect directly from member
coordinate with provider and medical team on the pre-authorization procedure and gop issue, getting first-hand medical information for those large amount ip case
handle the additional infomation request for those pending/decline public provider claims
claim reconciliation/billing/eob/payment/invoice and all relevant tasks, collaboration with the hospital on it
collbrate with other functions and internal departments for team work
collecting and checking claim documents and make sure it is complete and will be handed over to the claim team respectfully on time
collecting feedback from provider and member on the servicing level perspective.
ad-hoc task assigned by line manager
support china network team on network management and other tasks
provider training & facilitate communication
any issue in this particular hopistal
background/e_perience desired:
medical background
working e_perience in healthcare industry especially medical facility
proven customer service e_perience
educational requirements:
clinical qualification would be high beneficial but not essential
fluent in english and mandarin language skills
第6篇 網(wǎng)絡(luò)客戶經(jīng)理崗位職責(zé)
網(wǎng)絡(luò)客戶經(jīng)理 申銀萬(wàn)國(guó)期貨 申銀萬(wàn)國(guó)期貨有限公司,申銀萬(wàn)國(guó)期貨,申銀萬(wàn)國(guó) 職責(zé)描述:
1. 負(fù)責(zé)公司網(wǎng)絡(luò)平臺(tái)各類客戶咨詢,通過(guò)網(wǎng)絡(luò)、電話等形式與客戶溝通,了解客戶投資需求意見(jiàn),及時(shí)給出合理有效反饋,協(xié)助客戶開戶交易,及時(shí)跟蹤維護(hù)好客戶,以及現(xiàn)場(chǎng)業(yè)務(wù)辦理。
2. 根據(jù)研究所投研報(bào)告和分析師研究觀點(diǎn)給客戶提出專業(yè)建議,以專業(yè)客觀的角度,幫助客戶樹立正確投資理念,提升投資價(jià)值。
3. 持續(xù)接受公司各項(xiàng)業(yè)務(wù)和技能培訓(xùn),提升自身客戶服務(wù)能力。
4. 完成領(lǐng)導(dǎo)交辦的其他工作。
職位要求:
1. 本科及以上學(xué)歷;
2. 金融專業(yè)背景優(yōu)先,有期貨從業(yè)資格優(yōu)先。
3. 能吃苦,踏實(shí)肯干 ,合法合規(guī),誠(chéng)信高效專業(yè),善于溝通傾聽,換位思考,了解客戶的需求,幫助客戶解決問(wèn)題。