- 目錄
崗位職責是什么
cqs，全稱continuous quality supervision，即持續(xù)質量監(jiān)控，是一個關鍵的企業(yè)管理崗位，主要負責確保公司的產品、服務及業(yè)務流程始終維持在高標準的質量水平。cqs專員是這個領域的專家，他們通過系統(tǒng)的監(jiān)測、評估和改進措施，確保企業(yè)各項活動的質量可控和持續(xù)優(yōu)化。
崗位職責要求
1. 具備深厚的品質管理知識，熟悉iso質量管理體系和其他相關標準。
2. 精通數(shù)據(jù)分析，能夠從大量數(shù)據(jù)中發(fā)現(xiàn)問題并提出解決方案。
3. 優(yōu)秀的溝通技巧，能協(xié)調各部門以推動質量改進計劃。
4. 強烈的責任心和問題解決能力，能在壓力下保持冷靜并迅速響應。
5. 對業(yè)務流程有深入理解，能識別潛在的質量風險。
6. 熟練使用質量管理工具，如spc（統(tǒng)計過程控制）、fmea（失效模式與效應分析）等。
崗位職責描述
cqs專員在日常工作中扮演著質量管理的守護者角色。他們負責制定和執(zhí)行質量標準，監(jiān)控生產和服務過程，確保其符合預設的品質要求。通過對數(shù)據(jù)的實時分析，cqs專員能夠及時發(fā)現(xiàn)異常情況，預防質量問題的發(fā)生。此外，他們還需要與各部門密切協(xié)作，分享質量信息，推動質量改進項目，并確保所有員工都理解和遵守質量政策。
在項目實施階段，cqs專員會參與需求分析、設計評審、過程控制以及驗收測試等多個環(huán)節(jié)，確保每個步驟都符合質量標準。他們也會定期進行內部審核，評估體系的有效性，并提出改進建議，以實現(xiàn)質量目標的持續(xù)提升。
有哪些內容
1. 制定和維護質量管理體系：包括編寫和更新質量手冊、程序文件和作業(yè)指導書。
2. 數(shù)據(jù)分析與報告：收集、分析質量數(shù)據(jù)，生成報告，揭示潛在問題和改進機會。
3. 過程審計：對生產和服務流程進行定期審計，檢查合規(guī)性并提出改善措施。
4. 培訓與指導：為員工提供質量管理培訓，提高全員質量意識。
5. 問題解決：調查質量問題，制定糾正和預防措施，跟蹤效果直至問題關閉。
6. 合作與協(xié)調：與供應商、客戶及其他利益相關者保持良好溝通，確保質量要求得到滿足。
7. 項目質量管理：參與項目管理，確保項目交付物的質量符合預期。
8. 持續(xù)改進：推動pdca（計劃-執(zhí)行-檢查-行動）循環(huán)，實現(xiàn)質量體系的持續(xù)改進。
cqs專員的工作涵蓋了質量保證的方方面面，他們的專業(yè)能力和細致入微的工作態(tài)度對于企業(yè)的長期成功至關重要。通過他們的努力，企業(yè)能夠不斷提升產品質量，增強客戶滿意度，從而在競爭激烈的市場中脫穎而出。
cqs崗位職責范文
第1篇 cqs崗位職責
客戶質量支持主管 cqs supervisor-hangzhou autoliv 奧托立夫(上海)管理有限公司,autoliv,奧托立夫 服務地址:
杭州:蕭山區(qū)長福杭路/臨江工業(yè)園區(qū)新世紀大道
慈溪:濱海六路/濱海二路
寧波:北侖經(jīng)濟技術開發(fā)區(qū)恒山路/北侖區(qū)春曉大道
工作職責及內容 responsibilities:
1) responsible for own cqs job requirements
1) 負責自己的客服工作要求
2) 指定地區(qū)(一個或者多個城市)客服人員團隊的管理工作和職責管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 負責指定區(qū)域的客服日常管理工作和業(yè)績評價
3) responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量,合理調節(jié)工作安排 review work load, reasonably adjust work arrangement
-定期業(yè)績評價 regularly performance appraisal
4) 具備培訓和教導駐外顧客質量支持人員的資格, 使其能勝任此職, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客戶建立和維護良好的工作關系,定期走訪客戶質量和物流人員,定期開展顧客滿意度調查,反饋顧客聲音/期望給工廠和管理層。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月帶領其他客服人員,對市場售后三包索賠件進行初步分析,可以當場申訴的,起草申訴報告向客戶申訴;需要進一步分析的,返回工廠分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新項目在客戶處順利量產的支持,如裝車節(jié)點的現(xiàn)場參與,積極反饋信息給項目組。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 對于客戶scorecard方面的影響,支持其他cqs和客戶進行協(xié)商溝通,使其影響到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 協(xié)助直線經(jīng)理,對流程進行改造,標準化的制訂,使團隊達成目標.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 協(xié)助上級經(jīng)理布置的任務。
10) support other tasks assigned by line manager
質量/環(huán)境/安全職責 duties of quality and environment & occupational health & safety:
1) 了解公司質量環(huán)境安全方針,遵守和執(zhí)行公司管理體系文件規(guī)定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相關的法律法規(guī);
2) understand and abide by rule during work;
3) 了解工作范圍的危險源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顧客質量環(huán)境安全政策,遵守和執(zhí)行顧客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
崗位需求 job requirements:
1) 機械專業(yè)或汽車專業(yè)本科以上學歷。有汽車行業(yè)技術背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽車行業(yè)客戶溝通和合作經(jīng)驗
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相關質量工作經(jīng)驗, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有問題解決的技能
4) problem solving skill
5) 知曉并能運用質量工具和統(tǒng)計方法
5) know and can apply quality tool and statistic method
6)良好的合作及溝通能力
6) strong skills of coordination and communication
7) 有較強的自主性和自學能力
7) self-motivated and strong self-learning capability
8) 較強的英語口語及書寫能力,熟練掌握計算機操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能適應經(jīng)常出差
9) willing to travel for business frequently.
10) 有良好的團隊合作精神
10) teamwork spirit.
第2篇 cqs客服崗位職責
客戶端品質異常的處理、公司新產品導入前客戶端品質標準的確認。要求溝通能力強,有客戶服務意識及品質管理經(jīng)驗,能配合部分時間出差。
第3篇 cqs質量崗位職責
客戶質量支持主管 cqs supervisor-hangzhou autoliv 奧托立夫(上海)管理有限公司,autoliv,奧托立夫 服務地址:
杭州:蕭山區(qū)長福杭路/臨江工業(yè)園區(qū)新世紀大道
慈溪:濱海六路/濱海二路
寧波:北侖經(jīng)濟技術開發(fā)區(qū)恒山路/北侖區(qū)春曉大道
工作職責及內容 responsibilities:
1) responsible for own cqs job requirements
1) 負責自己的客服工作要求
2) 指定地區(qū)(一個或者多個城市)客服人員團隊的管理工作和職責管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 負責指定區(qū)域的客服日常管理工作和業(yè)績評價
3) responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量,合理調節(jié)工作安排 review work load, reasonably adjust work arrangement
-定期業(yè)績評價 regularly performance appraisal
4) 具備培訓和教導駐外顧客質量支持人員的資格, 使其能勝任此職, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客戶建立和維護良好的工作關系,定期走訪客戶質量和物流人員,定期開展顧客滿意度調查,反饋顧客聲音/期望給工廠和管理層。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月帶領其他客服人員,對市場售后三包索賠件進行初步分析,可以當場申訴的,起草申訴報告向客戶申訴;需要進一步分析的,返回工廠分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新項目在客戶處順利量產的支持,如裝車節(jié)點的現(xiàn)場參與,積極反饋信息給項目組。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 對于客戶scorecard方面的影響,支持其他cqs和客戶進行協(xié)商溝通,使其影響到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 協(xié)助直線經(jīng)理,對流程進行改造,標準化的制訂,使團隊達成目標.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 協(xié)助上級經(jīng)理布置的任務。
10) support other tasks assigned by line manager
質量/環(huán)境/安全職責 duties of quality and environment & occupational health & safety:
1) 了解公司質量環(huán)境安全方針,遵守和執(zhí)行公司管理體系文件規(guī)定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相關的法律法規(guī);
2) understand and abide by rule during work;
3) 了解工作范圍的危險源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顧客質量環(huán)境安全政策,遵守和執(zhí)行顧客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
崗位需求 job requirements:
1) 機械專業(yè)或汽車專業(yè)本科以上學歷。有汽車行業(yè)技術背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽車行業(yè)客戶溝通和合作經(jīng)驗
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相關質量工作經(jīng)驗, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有問題解決的技能
4) problem solving skill
5) 知曉并能運用質量工具和統(tǒng)計方法
5) know and can apply quality tool and statistic method
6)良好的合作及溝通能力
6) strong skills of coordination and communication
7) 有較強的自主性和自學能力
7) self-motivated and strong self-learning capability
8) 較強的英語口語及書寫能力,熟練掌握計算機操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能適應經(jīng)常出差
9) willing to travel for business frequently.
10) 有良好的團隊合作精神
10) teamwork spirit.
第4篇 cqs客服工程師崗位職責
崗位職責:1.英文聽說讀寫流利2.有獨立處理客訴能力3.可以獨立完成編寫8d報告4.有3年(含)以上處理客訴經(jīng)驗5.有視訊產品工作經(jīng)驗與工程背景更佳任職要求:
第5篇 cqs客戶崗位職責
客戶質量支持主管 cqs supervisor-hangzhou autoliv 奧托立夫(上海)管理有限公司,autoliv,奧托立夫 服務地址:
杭州:蕭山區(qū)長福杭路/臨江工業(yè)園區(qū)新世紀大道
慈溪:濱海六路/濱海二路
寧波:北侖經(jīng)濟技術開發(fā)區(qū)恒山路/北侖區(qū)春曉大道
工作職責及內容 responsibilities:
1) responsible for own cqs job requirements
1) 負責自己的客服工作要求
2) 指定地區(qū)(一個或者多個城市)客服人員團隊的管理工作和職責管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 負責指定區(qū)域的客服日常管理工作和業(yè)績評價
3) responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量,合理調節(jié)工作安排 review work load, reasonably adjust work arrangement
-定期業(yè)績評價 regularly performance appraisal
4) 具備培訓和教導駐外顧客質量支持人員的資格, 使其能勝任此職, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客戶建立和維護良好的工作關系,定期走訪客戶質量和物流人員,定期開展顧客滿意度調查,反饋顧客聲音/期望給工廠和管理層。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月帶領其他客服人員,對市場售后三包索賠件進行初步分析,可以當場申訴的,起草申訴報告向客戶申訴;需要進一步分析的,返回工廠分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新項目在客戶處順利量產的支持,如裝車節(jié)點的現(xiàn)場參與,積極反饋信息給項目組。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 對于客戶scorecard方面的影響,支持其他cqs和客戶進行協(xié)商溝通,使其影響到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 協(xié)助直線經(jīng)理,對流程進行改造,標準化的制訂,使團隊達成目標.
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 協(xié)助上級經(jīng)理布置的任務。
10) support other tasks assigned by line manager
質量/環(huán)境/安全職責 duties of quality and environment & occupational health & safety:
1) 了解公司質量環(huán)境安全方針,遵守和執(zhí)行公司管理體系文件規(guī)定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相關的法律法規(guī);
2) understand and abide by rule during work;
3) 了解工作范圍的危險源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顧客質量環(huán)境安全政策,遵守和執(zhí)行顧客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
崗位需求 job requirements:
1) 機械專業(yè)或汽車專業(yè)本科以上學歷。有汽車行業(yè)技術背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽車行業(yè)客戶溝通和合作經(jīng)驗
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相關質量工作經(jīng)驗, 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有問題解決的技能
4) problem solving skill
5) 知曉并能運用質量工具和統(tǒng)計方法
5) know and can apply quality tool and statistic method
6)良好的合作及溝通能力
6) strong skills of coordination and communication
7) 有較強的自主性和自學能力
7) self-motivated and strong self-learning capability
8) 較強的英語口語及書寫能力,熟練掌握計算機操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能適應經(jīng)常出差
9) willing to travel for business frequently.
10) 有良好的團隊合作精神
10) teamwork spirit.
第6篇 客戶質量主管 lead cqs & china cqm（beijing）崗位職責描述崗位要求
職位描述：
崗位職責：
1) 負責自己的cqs工作要求 ， 原則是 “working cqs”
responsible for own cqs job requirements. principle is “working cqs”
2)直線向地區(qū)的質量管理層報告。將cqs成本 （員工人數(shù)和出差費用等）管理到較低或可接受的水平。
reports solid line to division quality management. manage the cqs costs (headcount and travel) to lower and acceptable levels.
3)在一個或多個指定城市管理cqs團隊，并協(xié)調與制造工廠的合作。
manages cqs team in one or more designated cities， and coordinates with the manufacturing plants.
4)負責指定區(qū)域的客服日常管理工作和業(yè)績評價
responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量，合理調節(jié)工作安排 review work load， reasonably adjust work arrangement
-逐步升級和責任心 escalation and accountability
-定期業(yè)績評價 regularly performance appraisal
5)具備培訓和教導駐外客戶質量支持人員的資格， 使其能勝任此職， 提升技能.
has qualification to train and coach other cqss and make him/her to take this job competently， increase skill as well.
6)在準時響應和響應質量方面，作為客戶接口進行跟進，重點關注在主要客戶發(fā)布的問題解決請求。
customer interface follow-up regarding on-time responsiveness and quality of response with focus on major customer issued problem solving requests.
7)和客戶建立和維護良好的工作關系，定期走訪客戶質量和物流人員，定期開展顧客滿意度調查，反饋顧客聲音/期望給工廠和管理層。
create and maintain good relationship with customer， regularly visit customer quality and logistic people， do regular customer satisfaction survey， feedback customer voice/ e_pectation to plant and management.
- 在如下兩個極端情況之間，管理顧客滿意度達到適當?shù)乃絤anage the customer satisfaction to the right level between the two e_tremes:
a.最小的客戶升級 minimal customer escalations
b.高水平的客戶滿意度high level of customer satisfaction
8)帶領cqs團隊，在客戶售后三包中心進行售后件初步分析，反饋結果給工廠的cqe。支持cqm協(xié)調售后的改進活動，并監(jiān)控售后相關的新興問題。
lead cqs team to do warranty primary analysis at customer warranty center， feedback the result to plant cqe. support cqm to coordinate warranty improvement and monitor warranty related emerging concerns.
9)可以當場申訴的，起草申訴報告向客戶申訴；需要進一步分析的，及時地返回工廠分析。
if it can be appealed， make the appeal report and submit to customer for appeal.if it need to do further analysis， return the parts to plant timely.
10)根據(jù)需要和可用的情況，支持新項目在客戶處順利量產并監(jiān)控客戶處量產質量，如裝車節(jié)點的現(xiàn)場參與，積極反饋信息給項目組。
as needed and as available - supports new project launch and monitors the quality of the launches at customer.， i.e. participate in customer assembly milestone， feedback information to project team.
11)對于客戶scorecard方面的影響，支持其他cqs和客戶進行協(xié)商溝通，使其影響到最小。
for the customers influence on scorecard， support other cqs to negotiate and communicate with the customer to minimize the impact.
12)在指定區(qū)域的客戶處，支持海外業(yè)務相關的質量問題的解決。supports oversea business related quality issues solving which occurred in the designated oem location.
13)協(xié)助直線經(jīng)理，對流程進行改造，標準化的制訂，使團隊達成目標.
assist line manager to do improvement on cqs work flow and standard creation， make team to achieve the target.
14)協(xié)助上級經(jīng)理布置的任務。
support other tasks assigned by line manager.
b. cqm dimension區(qū)域cqm維度
15)擔當指定的oem區(qū)域的cqm角色。
take divisional cqm role which defined oem.
16)作為區(qū)域的cqm，虛線匯報給bu，并支持全球的cqm。
reports dotted line to the business unit as divisional cqm role which defined oem， and supports global cqm
17)客戶處對供應商質量和交付評價的主導者，流利操作客戶門戶網(wǎng)站/數(shù)據(jù)庫。
champion of customer supplier ratings on quality and delivery. fluent in customer portal/databases
18)參與客戶計分卡月度評價評審。
participates in monthly e_ecutive review of customer scorecard ratings.
19)具備客戶特殊要求的全部知識，并根據(jù)區(qū)域的cqm， cqe和cqs 的培訓，使組織開展工作。 提供審核要求。
has entire knowledge of customer specific quality requirements and makes the organization work accordingly with training of divisional cqm， cqe and cqs. provides audit requirements.
20)主導并培訓as066的執(zhí)行。
champions and train for as066 implementation .
21)代表奧托立夫管理層對客戶在質量問題上的需求，例如高級別會議，客戶的關鍵關注委員會等。
represents autoliv management level on customer demand in quality issues， for e_ample high level meetings， customer’s critical concern committee etc.
職位要求：
1)three years automotive industry e_perience in customer communication and cooperation
2)familiar with related customers (daimler) specific requirements， can meet customer e_pectation
3)well trained customer process (ppap， scorecard and warranty) & can start work promptly;
4)has good relationship with customer and deal with events with proactive attitude;
5)problem solving skill， know and can apply quality tool and statistic method;
6)familiar with iatf16949， vda6.3， biqs， apqp， ppap， fmea， spc， msa.
