崗位職責是什么
support崗位是企業(yè)內部的關鍵角色，主要負責提供技術支持和服務，確保公司業(yè)務的順暢運行和客戶滿意度的提升。此職位的工作人員需要具備扎實的技術知識和出色的溝通能力，以解決各種技術問題，同時協(xié)調內部團隊，確保問題得到及時有效的處理。
崗位職責要求
1. 具備相關領域的技術專業(yè)知識，如it系統(tǒng)、軟件應用或硬件設備。
2. 擁有良好的客戶服務意識，能夠理解并滿足客戶需求。
3. 能夠快速學習新技能和新技術，適應不斷變化的業(yè)務環(huán)境。
4. 強烈的責任心和解決問題的能力，能夠在壓力下保持冷靜。
5. 具備良好的溝通技巧，能清晰、準確地向非技術人員解釋復雜的技術問題。
6. 熟練使用相關工具和軟件，如問題跟蹤系統(tǒng)和遠程支持軟件。
7. 有團隊合作精神，能有效地與內部團隊協(xié)作。
崗位職責描述
在support崗位上，員工的主要任務是解決日常的技術難題，包括但不限于軟件故障、網(wǎng)絡問題、設備配置等。他們需要及時響應用戶請求，通過電話、電子郵件或在線聊天工具提供幫助。此外，他們還需要記錄問題詳情，跟蹤問題解決進度，并與開發(fā)、運維等部門緊密合作，以找出根本原因并實施解決方案。
在面對復雜的技術問題時，support人員需要有能力進行深入調查，可能涉及研究技術文檔、與供應商聯(lián)系或參與故障排除過程。他們還需要定期更新知識庫，以便團隊成員和客戶可以自我解決常見問題。
有哪些內容
1. 技術支持：為內部員工和客戶提供第一線的技術援助，包括安裝、配置、升級和故障排除。
2. 問題管理：記錄和跟蹤問題，確保每個問題都有明確的解決計劃和時間表。
3. 溝通協(xié)調：與內部團隊（如it部門、產(chǎn)品經(jīng)理）和外部供應商進行有效溝通，以獲取必要的資源和信息。
4. 培訓和指導：提供技術培訓，幫助用戶更好地理解和使用公司產(chǎn)品或系統(tǒng)。
5. 持續(xù)改進：分析技術支持過程中的問題和反饋，提出改進建議，優(yōu)化服務流程。
6. 文檔更新：維護和更新技術文檔，包括故障排除指南、用戶手冊和知識庫文章。
7. 預防性維護：監(jiān)控系統(tǒng)性能，執(zhí)行預防性維護任務，減少故障發(fā)生。
support崗位是企業(yè)內部不可或缺的一環(huán)，通過高效、專業(yè)的技術支持，不僅保障了業(yè)務的穩(wěn)定運行，也為提升客戶滿意度和品牌形象做出了重要貢獻。
support崗位職責范文
第1篇 scm cloud support engineer崗位職責要求
職位描述：
preferred qualifications
information technology skill
technical assistance of software products and/or hardware.
understanding basic linu_ os technology.
maintenance or troubleshooting of software products or/and hardware.
basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)
it is the best when there is either of the following e_periences:
- development of software products.
- technical assistance of software products.
- e_perience of oracle apps(fusionapps/ebs/psft) especially scm/mfg/procurement.
communication skill
communications in japanese with customer.
language skill
japanese and english
english - business level， technical communications (main work: reading， writing)，toeic 730 gtec600
japanese - the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.
also needs to acquire the following skills of application technical competencies.
a successful candidate will have
thorough understanding of features of fusion scm/mfg/procurement.
good understanding of support tools and oracle diagnostics a plus
programming and troubleshooting knowledge in java and pl/sql
good knowledge on uni_， linu_ and/or windows operating systems
detailed description and job requirements
as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)
第2篇 日語support崗位職責任職要求
日語support崗位職責
崗位職責job description
1) sap fico系統(tǒng)支持和維護
2) base上海，偶爾出差(<5%)
3) 相關增強開發(fā)
4) 相關的協(xié)調跟蹤
5) 最終用戶培訓
任職資格skill requirements
1. 日語流利聽說讀寫流利，同時英語熟練
2. 熟練掌握sap s4 fico / sap ecc / s4 hana 的維護和增強開發(fā)
3. 了解業(yè)務知識和技術開發(fā)
4. 有財務月結支持經(jīng)驗，有成本管理經(jīng)驗
5. 有零售行業(yè)sap實施經(jīng)驗，有和retail門店對接經(jīng)驗
6. 工作積極主動，能夠根據(jù)任務的要求，主動溝通聯(lián)系個部門，增強項目貢獻
第3篇 security advisor, psu security support group崗位職責描述崗位要求
職位描述：
responsibilities:
-onsite security support during operational project， coordinating third party security support， securing clients during transportation and while on site. advisory to client management on best practices during challenging situation
-assisting psu project manager to complete operational needs connected to projects
skills:
-3 years working e_perience related to security functions
-3 years driving e_perience，driving license is required
-age 25 to 35
-basic communication skill in english，
-basic computer skills
-good learning capacity with a strong team working spirit
-prepared to travel
-familiar with security and fire protection responsibilities and processeswill be an advantage
what do we offer you
?-a strong and tight team with fle_ible team players all with strong interpersonal skills.
?-a creative and stimulating working environment with diverse working tasks.
?- possibility to develop by internal as well as e_ternal resources.
?- competitive salary package connected to your background， e_perience and actual contribution.
ssg安全專員
崗位職責
-項目運營期間的現(xiàn)場安全支持，協(xié)調第三方安全支持，確保客戶在路途和現(xiàn)場的安全。在緊急情況下給客戶負責人提供最佳解決方案。
-協(xié)助psu項目經(jīng)理完成與項目相關的運營工作
崗位要求
- 3年以上安全相關工作經(jīng)驗
- 持有駕照并具備3年以上駕駛經(jīng)驗
- 年齡23至35周歲
- 基本的英語對話及電腦操作能力
- 良好的學習能力和團隊精神
- 適宜出差安排
- 熟悉安保及消防崗位職責及流程優(yōu)先
- 具有安全背景調查相關工作經(jīng)驗的優(yōu)先
- 有軍隊/警局 或行業(yè)相關工作經(jīng)驗優(yōu)先
我們能提供什么？
-一支強大且團結的團隊。團隊成員都具有較強的人際交往能力。
-工作任務多樣化，工作環(huán)境具有創(chuàng)造性和刺激性。
-可以通過內部及外部資源發(fā)展。
-根據(jù)您的背景，經(jīng)驗，工作能力，會得到具有競爭力的薪資待遇。
第4篇 sap support analyst崗位職責要求
職位描述：
職責描述：
-take ownership for the resolution of incidents， problems and service requests， including categorisation and escalation to appropriate global teams for quick resolution;
-to work closely with global virtual sap support teams to deliver 1st， 2nd and on some situations 3rd level support to apac countries;
- support our business stakeholders and respective project teams in delivering solutions in the manufacturing area;
- to work closely with global functional teams to participate in sap-related system implementations within the apac region;
職位要求：
- at least 3 years related working e_perience;
- bachelors degree or equivalent， in business administration or related information technology fields;
- knowledge of sap modules especially pp (production planning) or mm (material management) or plant maintenance (pm) or warehouse management (wm) and any other functional modules will be an advantage;
- good analytical and problem-solving skills;
第5篇 field technical support manager 現(xiàn)場技術支持經(jīng)理崗位職責描述崗位要求
職位描述：
職責描述：
1. support the dealers to fi_ the car problems and issues collections
支持經(jīng)銷商解決車輛故障及問題收集
2. support the dealers/regional managers to deal with the customer complains
支持經(jīng)銷商/區(qū)域經(jīng)理解決客戶投訴
3. support event activities to ensure the cars running normally
支持市場活動，保障車輛正常運行
4. assist the dealer to improve technical capabilities
協(xié)助經(jīng)銷商提高技術能力
5. manage the digital workshop to ensure byton technical standard implementation
管理數(shù)字化車間，確保落實拜騰技術標準
職位要求：
1. industry background 行業(yè)背景
? automotive 有主機廠工作經(jīng)驗
? field support e_perience≥3year 3年及以上現(xiàn)場支持有關的工作經(jīng)驗
? work e_perience ≥8year 工作經(jīng)驗8年及以上
2. knowledge and skills:知識技能
? strong vehicle technical knowledge and after sales business扎實的車輛技術及售后業(yè)務知識
? deep high voltage knowledge and hand-on capability深刻了解高壓相關知識及實操能力
? good analytical skills and leadership skills良好分析能力和領導力
? good intercultural communication 良好的多元文化交流能力
3. education / training:教育/培訓
? bachelor’s degree or above in either automotive engineering or related車輛工程或相關專業(yè)本科及以上
4. competencies:其他
? fluent chinese/english written and spoken language skills中英文語言讀寫能力流利
? ms office 熟練使用辦公軟件
? fle_ible working time and frequent travel彈性工作時間及頻繁出差
5. language skills語言:
? english英文; chinese中文
第6篇 customersupportengineer崗位職責
亞太區(qū)物流分銷經(jīng)理 the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.
responsibilities:
? develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods
? develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks
? develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs
? align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models
? align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs
? ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers
? ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives
? negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs
? process claims with freight carriers as required for damaged goods
? develop a logistics & distribution annual operating plan (aop)
? monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan
? ensure proper invoicing allocation across each plant in the region
? collaborate with each plant’s materials management to improve the inbound flow and space optimization.
? collaborate with plant quality departments to manage reverse logistics
the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.
responsibilities:
? develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods
? develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks
? develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs
? align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models
? align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs
? ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers
? ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives
? negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs
? process claims with freight carriers as required for damaged goods
? develop a logistics & distribution annual operating plan (aop)
? monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan
? ensure proper invoicing allocation across each plant in the region
? collaborate with each plant’s materials management to improve the inbound flow and space optimization.
? collaborate with plant quality departments to manage reverse logistics
第7篇 retail marketing support specialist (零售市場支持專員)崗位職責描述崗位要求
職位描述：
職責描述：
key responsibilities
?downtown store management
regular operation and communication with beijing and shanghai dts staffs.
dts event planning and on-site supporting.
cross-functional department communication for other marketing event in dts.
daily and monthly report，including data collection， merchandise ordering， inventory analysis etc.，
?company car and driver management
daily management for company internal fleet including both rental and fi_ asset. optimize the carpool and try to ma_imize the utilization and minimize the total volume.
?logistics
domestic transportation co-ordination for all the internal commercial cars. communication with 3pl supplier for daily arrangement and payment settlement. check with warehouse for the car damage report and filling. liaise with freight forwarder to make sure the special movement and customs clearance for autoshow cars.
?finance and accounting
financial control， annual budget and monthly forecast. budget application and regular payment settlement.
?other task assigned by the line manager
key performance measurement
project quality & progress
項目質量和進度
職位要求：
academic qualifications required
bachelor degree or above
本科或以上學歷
strong communication skills and teamwork capability
溝通能力和團隊合作能力強
strong self-motivation
強烈的上進心
strong sense of responsibility
強烈的責任感
fluent in mandarin and english
中英文流利
proficiency in ms powerpoint and e_cel
powerpoint和e_cel熟練
e_perience required
2+ years working e_perience (preferably automotive industry)
2年以上工作經(jīng)驗（汽車行業(yè)優(yōu)先）
retail and lu_ury e_perience is a plus.
零售及奢侈品經(jīng)驗是加分項
第8篇 itsupport崗位職責
亞太區(qū)物流分銷經(jīng)理 the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.
responsibilities:
? develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods
? develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks
? develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs
? align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models
? align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs
? ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers
? ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives
? negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs
? process claims with freight carriers as required for damaged goods
? develop a logistics & distribution annual operating plan (aop)
? monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan
? ensure proper invoicing allocation across each plant in the region
? collaborate with each plant’s materials management to improve the inbound flow and space optimization.
? collaborate with plant quality departments to manage reverse logistics
the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.
responsibilities:
? develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods
? develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks
? develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs
? align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models
? align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs
? ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers
? ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives
? negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs
? process claims with freight carriers as required for damaged goods
? develop a logistics & distribution annual operating plan (aop)
? monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan
? ensure proper invoicing allocation across each plant in the region
? collaborate with each plant’s materials management to improve the inbound flow and space optimization.
? collaborate with plant quality departments to manage reverse logistics
第9篇 fusion hcm support engineer崗位職責要求
職位描述：
preferred qualifications
information technology skill
technical assistance of software products and/or hardware.
understanding basic linu_ os technology.
maintenance or troubleshooting of software products or/and hardware.
basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)
it is the best when there is either of the following e_periences:
- development of software products.
- technical assistance of software products.
- e_perience of oracle apps (ebs or psft) especially，hcm.
communication skill
communications in japanese with customer.
language skill
japanese and english
english - business level， technical communications (main work: reading， writing)，toeic 730 gtec600
japanese - the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.
also needs to acquire the following skills of application technical competencies.
a successful candidate will have
thorough understanding of features of fusion applications
good understanding of support tools and oracle diagnostics a plus
programming and troubleshooting knowledge in java and pl/sql
good knowledge on uni_， linu_ and/or windows operating systems
detailed description and job requirements
as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)
job: support
location: cn-cn，china-dalian
job type: regular employee hire
organization: oracle
第10篇 body repair field support車身維修技術支持崗位職責描述崗位要求
職位描述：
a. responsibilities (essential to the position)
1. 確保經(jīng)銷商按照byton標準維修及使用專用工具設備，確保維修品質
2. 協(xié)助網(wǎng)發(fā)部門執(zhí)行新經(jīng)銷商建店及設施評估、開業(yè)審計、人員評估、流程審核
3. 協(xié)助跨部門內部日常交流及技術支持
4. 現(xiàn)場支持及輔導經(jīng)銷商對于事故車維修的方法，流程及工藝
5. 跟進經(jīng)銷商技師培訓后應用質量及針對現(xiàn)場問題進行收集分析并反饋到內部團隊
6. 根據(jù)現(xiàn)場經(jīng)銷商問題及時進行介入并提供技術解決方案，確保維修時效性及交付質量
7. 結合經(jīng)銷商問題和現(xiàn)有技術及培訓相關體系提出改善及改進性建議和意見
8. 針對重大事故問題給予經(jīng)銷商現(xiàn)場支持和協(xié)助處理相關事宜
9.管理輔導經(jīng)銷商人員不斷提升技術維修質量和效率，為了達到更高的客戶滿意度
10. 對于特殊事故案件定損問題協(xié)助經(jīng)銷商和保險公司進行技術上的商討和確認
11. 根據(jù)業(yè)務需要提供事故車維修相關的技術支持
12. 協(xié)助技術培訓開發(fā)及維修工藝驗證
13. 協(xié)助鈑噴維修設備驗證及培訓
b. requirements:
? 5年以上中高端車系鈑金維修經(jīng)驗
? 鈑金培訓講師及課程開發(fā)經(jīng)驗
? 擔任過鈑噴競賽評審裁判經(jīng)驗
? 有中高端車系講師培訓認證
? 良好的現(xiàn)場維修及工具設備使用能力
? 高職相關學歷文憑
? 良好的溝通協(xié)調及團隊合作能力
? 具有良好的問題處理應變能力
? 能適應長時間出差
第11篇 matlab technical support engineer職位描述與崗位職責任職要求
職位描述：
this position is located in shanghai， pr china. fluent chinese and english language skills are required.
responsibilities
as a technical support engineer you will help make our customers successful in the usage of our matlab and simulink product lines. this involves resolving customer reported issues in a wide area of products， applications， and industries. collaborating with specialists will help you understand customers’ requests and the background of their requests. having a clear understanding of the issue， you will provide the customer with an appropriate solution. in addition， you act as a customer advocate if the issue requires internal escalation， keeping the customer informed of the progress. by providing feedback to our development organization， you enable the continuous improvement of our product lines. your post-sales relationship with our customer is important to their long term satisfaction. the feedback that you provide to our organization will be very helpful in understanding the needs of our customers.
minimum qualifications
a bachelors degree and 3 years of professional work e_perience (or a masters degree) is required.
preferred qualifications
mathworks has a passion for lifelong learning anchored in its core values. because this position is e_tremely challenging and involves continuous learning and development， you must be e_tremely motivated and love to learn.
we also require:
university degree in engineering or science
e_cellent language skills in chinese and english required.
strong verbal and written communication skills
familiarity with mathematics
familiarity with controls systems or signal processing
knowledge of at least one operating system and at least one programming language
strong commitment to learning and personal development
knowledge of matlab
第12篇 technical support engineer（技術支持工程師）崗位職責描述崗位要求
職位描述：
職責描述：
1. provide daily dealer technical support and maintain agreed service levels;
2. maintain vrs from assigned areas according to policy & guidelines;
3. provide technical support for vehicle quality issues， service operations and marketing activities;
4. identify and define product deviations， trends and early warnings from the market based on multiple in-data sources e.g. tie vehicle reports (vr)， customer relations and technical support， and provide sufficient feedback for product improvement purpose;
5. implement service solutions and address potential discrepancies;
6. responsible to organize dealer meetings within job scope;
7. establish and maintain communication between cmq and dealers by e-systems and other tools on a daily basis;
8. initiate， e_ecute and follow up activities as required to ensure that key responsibilities are meet;
9. provide on-site field support or investigation when deemed needed.
10. e_perience in connectivity is a benefit
11. e_perience in hybrid/electic vehicle technology is a benefit
12. polestar support specialist as a responsibility
key performance measurement
1. 95% support needed vr is responded in 2 working hours & provide repair solution for 90% of cases in 3 working days;
2. 95% pre-check vr is responded in 2 working hours & make sure the solution that dealer made is correct.
3. 75% of vr support needed provide solution in 5 calendar days;
4. report turnaround ＜2.9.
5. dealer satisfaction ＞ 90%.
職位要求：
education & language
education: bachelor degree;
english skills: verbal and written.
pc skills: good with: words， _ls， ppt and web based applications.
communication and interpersonal skills: willing to initiate communications and able to e_press and accept opinions in a professional way.
e_perience required：auto industry e_perience 5 years
travel (%)：15%
第13篇 customer support客戶支持專員崗位職責描述崗位要求
職位描述：
duties職責：
1.responsible for aftersales plan and management.
負責售后計劃與管理;
2.responsible for customer satisfaction management
負責客戶滿意度管理；
3.responsible for dealer operation， standard and performance management
負責經(jīng)銷商運營、標準及業(yè)績管理；
4.responsible for essential parts business study
負責基礎備件業(yè)務研究。
qualifications要求：
1.bachelor degree or above.
大學本科及以上學歷;
2.more than 3 years regional aftersales e_perience， familiar with dealer aftersales management and has great communication skills both for internal and e_ternal.
3年以上的區(qū)域售后經(jīng)驗，對新能源汽車經(jīng)銷商售后管理熟悉并具備良好的與內外部溝通的能力;
3.work in bev market at least 2 years， deep understanding on bev aftersales/technology， and with strong training skills.
在新能源汽車領域從業(yè)2年以上，對新能源汽車售后/技術有深入的了解，并有過硬的培訓技能;
4.good team management， communication and problem solving skills. be creative and customer orientation.
具備良好的團隊管理、溝通及問題解決能力，有創(chuàng)新精神，能夠以客戶為導向;
5.strong language skills of english.
熟練掌握英語；
6.adapt travels on official business.
可適應出差。
thanks for your attention， please send both version of the chinese and english resume.
感謝您的關注，請投遞完整的中英文簡歷，謝謝！
第14篇 technical support analyst engineer崗位職責描述崗位要求
職位描述：
職責描述：
?provide daily level 2 vehicle technical support to apac markets
?promote and manage the technical support system (econtact) at region
?support investigation of product quality issues (cagris report)
?feedback issues found in service documents/diagnostic tools/parts catalog
?host weekly technical support meetings with markets
?track & report level 1 technical support kpis for apac region
?track & report level 2 technical support kpis
?support warranty regarding technical sigh to support goodwill decisions
?participate in daily new vehicle launch field early warning meetings (few)
?coordinate qif (quality information flow) to capture high detailed information about issues at filed
?provide feedback to training area about dealer’s technicians needs.
?establish interaction with north america， latam and emea in diagnosis strategies and also escalated cases
職位要求：
?minimum bachelor’s degree in automotive technology， engineering， or related degree
?3+ years minimum e_perience working in automotive oem， dealers， supplier， technical service support department
?strong knowledge in automotive diagnosis and maintenance (electric and electronic， power train， suspension， etc)
?knowledge with diagnostic equipment’s (oem scanners， dealers vehicle equipment and essential tools)
?working knowledge of microsoft office suite
?preferred e_perience working in automotive dealership service department
?strong chinese and english communication skills (verbal & written)
第15篇 sales cloud support engineer崗位職責要求
職位描述：
preferred qualifications
information technology skill
technical assistance of software products and/or hardware.
understanding basic linu_ os technology.
maintenance or troubleshooting of software products or/and hardware.
basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)
it is the best when there is either of the following e_periences:
- development of software products.
- technical assistance of software products.
- e_perience of oracle apps (included ebs/psft).
communication skill
communications in japanese with customer.
language skill
japanese and english
english - business level， technical communications (main work: reading， writing)，toeic 730 gtec600
japanese - the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.
also needs to acquire the following skills of application technical competencies.
a successful candidate will have
thorough understanding of features of fusion sales cloud
good understanding of support tools and oracle diagnostics a plus
programming and troubleshooting knowledge in java and pl/sql
good knowledge on uni_， linu_ and/or windows operating systems
detailed description and job requirements
as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs.this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services.a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products.have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms.also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management.in this position， you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products andhave a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)
第16篇 business support, banking sector崗位職責描述崗位要求
職位描述：
this business development position represents an entry to mid-level role in our financial services banking team. we are embarking on a period of additional strategic investment and e_pansion into the banking sector across greater china， and seek a high-caliber individual who can help shape and drive this activity. the objective of this role is to drive and manage a number of programs for kpmg development on banking sector. you will be playing a crucial role in helping to drive the business forward and will be part of a dynamic team culture offering strong networks and support.
responsibilities
- support account leadership in regular account reporting and results analysis
- support account leadership in preparing internal meeting materials as required
- assist account leadership in cooperation and coordination with client service teams from different functions
- perform research on marketplace and market trends
- strengthen and enhance the collaboration modules on different teams and functions
- work with market services to integrate marketing campaigns into account strategy
- assist account leadership to organize account team meeting， manage follow-up actions， and prepare required reports
- attend industry events to help increase kpmg market visibility and foster a business network
e_perience
- university graduate with 5+ years of working e_perience in banking industry
- e_perience in a marketing role and understanding of professional services market， ideally gained from working in business development role with professional accounting firms， banking consulting firms， or banks
- understand bank operating models， products， risks， and/or strategies
- effective networker with an ability to gain trust from current and potential clients
- self-starter with an ability to operate independently
- dynamic， self-motivated and able to work under pressure
- strong influencing and negotiating skills
- e_cellent communication and presentation skills
- confident interacting at all working levels both internally and e_ternally
- strong questioning and listening skills with an ability to see a bigger picture
- fluency in both english and mandarin
第17篇 fusion scm support engineer崗位職責要求
職位描述：
preferred qualifications
information technology skill
technical assistance of software products and/or hardware.
understanding basic linu_ os technology.
maintenance or troubleshooting of software products or/and hardware.
basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)
it is the best when there is either of the following e_periences:
- development of software products.
- technical assistance of software products.
- e_perience of oracle apps (fusionapps/ebs/psft) especially scm/mfg/procurement.
communication skill
communications in japanese with customer.
language skill
japanese and english
- english: business level， technical communications (main work: reading， writing)，toeic 730 gtec600
- japanese: the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.
in addition， needs to acquire the following skills of application technical competencies. a successful candidate will have
thorough understanding of features of fusion scm/mfg/procurement.
good understanding of support tools and oracle diagnostics a plus programming and troubleshooting knowledge in java and pl/sql
good knowledge on uni_， linu_ and/or windows operating systems
detailed description and job requirements
as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)
job: support
location: cn-cn，china-dalian
job type: regular employee hire
organization: oracle
第18篇 itsecurity&systemsupportspecialist崗位職責職位要求
職責描述：
responsibilities:
work closely with global it security team to ensure the local activities & practices are fully compliance with global & local it regulation
work closely with management， legal and group auditor to ensure that policies， programs and processes are implemented， communicated and consistently administered in compliance with organizational objectives， policies and regulations
assist global it security team& group auditor to conduct regular it audit
design， deploy， follow up & review local it security assessment process
responsible for providing it & security knowledge to end users across greater china (china， taiwan， hong kong & macau， australia)
take part of support tasks on ict and application， work closely with it operations team to deliver high quality service to end users
assist it operation manager on other assigned tasks
requirements & capabilities:
degree in computer science/engineering with minimum 3 years’ e_perience in similar role
professional security certifications (cissp， cisa， ceh etc.) preferred
understanding of iso27001 and security standards
able to provide advisory and consultation on security related solutions and design
knowledge and e_perience in vulnerability assessment， penetration testing， security assessment and security incident response
good teamwork but also able to work independently with minimum supervision
good communication skills in english and mandarin
ability to be proactive， self-motivated and self-directed
strong spirit for intensive study in new knowledge and technology
traveling is required
崗位要求：
學歷要求：本科
語言要求：不限
年齡要求：不限
工作年限：3-4年經(jīng)驗
第19篇 知名外資銀行ithelpdesksupport崗位職責職位要求
職責描述：
工作內容：
本地支持
branch support
1、進行日常硬件設備維護工作，軟件安裝、卸載及問題處理；
support daily hardware maintenance， software installation， uninstall and troubleshooting.
2、協(xié)助終端用戶的技術支持工作；
assistance for end user technical support.
3、提供電腦及it設備的支持服務；
provide end user pc and it equipment support services.
4、實時響應及處理終端用戶的問題和服務請求；
respond and handle end user question and service request in real-time.
5、管理各類軟硬件及固定資產(chǎn)的維護；
manage all kinds of hardware and software， as well as inventory maintenance.
6、協(xié)助維護服務器、電話語音系統(tǒng)、網(wǎng)絡及安全系統(tǒng)或其它it設備；
assist in server maintenance， voice system， network and security system or other it equipment.
7、遵照公司事件管理、問題管理、變更管理和信息安全政策執(zhí)行信息技術支持服務；
to provide it support service comply with company incident， problem， change management and information security policies requirement.
8、負責定期對硬件基礎設施的晨檢、巡檢及事故上報；
responsible for regular morning check and on-site inspection of hardware infrastructure and accident report.
9、協(xié)助數(shù)據(jù)備份及介質管理；
assist in data backup and backup media management(including both onsite and offsite backup tapes).
10、協(xié)助本地it項目的部署和實施；
assist in local it project deployment and implementation.
11、提供本地應用系統(tǒng)的技術支持，以及銀行內部系統(tǒng)的搭建、安裝、測試；
provide technical support services to local application system， as well as internal systems roll out， installation and test.
12、與各部門協(xié)作各項工作；
well coordination work with various departments in the bank.
13、將問題重新定位到適當?shù)馁Y源；
to identify the problem and assign to appropriate support team/resource.
14、信息技術設備的庫存管理；
it equipment inventory management.
15、協(xié)助公司員工進行本地監(jiān)管應用系統(tǒng)的用戶帳戶管理，包括用戶帳戶創(chuàng)建，解鎖，密碼重置，權限修改，刪除，定期用戶帳戶和授權批復列表再認證等工作；
support company staff for user id administration work for local banking system including user id create， unlock， password reset， profile modification， delete， regular id and approver matri_ recertification and enquiry service.
崗位要求：
-供應商服務必須遵守cbrc it外包風險管理指南；
-英語書面ok，口語能力可以略微放寬
- 2年左右的相關銀行行業(yè)工作經(jīng)驗；具有團隊主管經(jīng)驗優(yōu)先考慮
-對工作具有高度的熱情；
-具有獨立完成工作的能力；
-具有高度容忍度；
-無重大操作失誤；
-熟悉終端用戶支持；
-vendor service must be able to comply with cbrc it outsourcing risk management guideline.
-proficiency in written and spoken english and mandarin
-at least 3 year working e_perience in related industry.
- good command of english and mandarin
- high energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome
- passionate about teaming for results / ability to work independently
- high tolerance for ambiguity
-team lead e_perience will be a plus
-no serious user complaints
-no significant operating mistake
-proficiency in end user support
薪資福利：月薪9-14k+5天年假，補醫(yī)保，入職體檢，員工活動等等
崗位要求：
學歷要求：不限
語言要求：不限
年齡要求：不限
工作年限：1-3年
第20篇 itsupportofficer崗位職責
consulting firm open positions headhunter focusing on consulting industry. top tier consulting opportunies and inhouse positions headhunter focusing on consulting industry. top tier consulting opportunies and inhouse positions
