- 目錄
崗位職責(zé)是什么
服務(wù)咨詢(xún)崗位是企業(yè)與客戶(hù)之間的重要橋梁，負(fù)責(zé)解答客戶(hù)疑問(wèn)，提供專(zhuān)業(yè)的產(chǎn)品或服務(wù)信息，以協(xié)助客戶(hù)做出明智的決策，同時(shí)收集和反饋客戶(hù)需求，促進(jìn)企業(yè)產(chǎn)品和服務(wù)的持續(xù)改進(jìn)。
崗位職責(zé)要求
1. 具備良好的溝通技巧，能清晰、準(zhǔn)確地傳達(dá)信息，理解客戶(hù)的需要和期望。
2. 熟悉公司產(chǎn)品和服務(wù)的詳細(xì)信息，能夠迅速、準(zhǔn)確地提供解決方案。
3. 擁有耐心和同理心，能在面對(duì)各種客戶(hù)問(wèn)題時(shí)保持專(zhuān)業(yè)和友好態(tài)度。
4. 能夠獨(dú)立解決問(wèn)題，同時(shí)懂得何時(shí)尋求團(tuán)隊(duì)支持，協(xié)同處理復(fù)雜情況。
5. 具備良好的記錄和報(bào)告能力，及時(shí)記錄客戶(hù)反饋，為決策提供依據(jù)。
崗位職責(zé)描述
服務(wù)咨詢(xún)?nèi)藛T的工作日常包括接聽(tīng)電話(huà)、回復(fù)郵件、在線(xiàn)聊天等多種形式的客戶(hù)互動(dòng)。他們需要深入理解公司的業(yè)務(wù)模式，以便為客戶(hù)提供全面、準(zhǔn)確的咨詢(xún)服務(wù)。在與客戶(hù)交流過(guò)程中，他們不僅要解決眼前的問(wèn)題，還要預(yù)見(jiàn)潛在的需求，提供預(yù)防性的建議。此外，他們還需定期更新知識(shí)庫(kù)，確保信息的時(shí)效性和準(zhǔn)確性。
有哪些內(nèi)容
1. 客戶(hù)接待：接待來(lái)電、來(lái)訪(fǎng)客戶(hù)，解答產(chǎn)品或服務(wù)相關(guān)問(wèn)題，提供購(gòu)買(mǎi)建議。
2. 技術(shù)支持：針對(duì)技術(shù)性問(wèn)題，提供操作指導(dǎo)，協(xié)助客戶(hù)解決使用中遇到的困難。
3. 投訴處理：傾聽(tīng)客戶(hù)投訴，記錄問(wèn)題詳情，協(xié)調(diào)內(nèi)部資源，確保問(wèn)題得到妥善解決。
4. 市場(chǎng)反饋：收集和整理客戶(hù)意見(jiàn)，分析市場(chǎng)趨勢(shì)，為產(chǎn)品改進(jìn)和市場(chǎng)策略提供參考。
5. 客戶(hù)關(guān)系維護(hù)：通過(guò)定期跟進(jìn)，建立并保持良好的客戶(hù)關(guān)系，提升客戶(hù)滿(mǎn)意度和忠誠(chéng)度。
6. 內(nèi)部協(xié)作：與銷(xiāo)售、技術(shù)等部門(mén)緊密合作，共享客戶(hù)信息，確?？绮块T(mén)服務(wù)的一致性。
7. 數(shù)據(jù)分析：整理和分析客戶(hù)服務(wù)數(shù)據(jù)，識(shí)別客戶(hù)需求模式，優(yōu)化服務(wù)流程。
服務(wù)咨詢(xún)崗位是企業(yè)與客戶(hù)之間的關(guān)鍵紐帶，其工作內(nèi)容涵蓋多方面，從直接的服務(wù)提供到間接的業(yè)務(wù)支持，都需要以客戶(hù)需求為導(dǎo)向，以提升客戶(hù)體驗(yàn)為目標(biāo)，為企業(yè)的發(fā)展貢獻(xiàn)力量。
服務(wù)咨詢(xún)崗位職責(zé)范文
第1篇 客戶(hù)服務(wù)咨詢(xún)崗位職責(zé)任職要求
客戶(hù)服務(wù)咨詢(xún)崗位職責(zé)
客戶(hù)服務(wù)專(zhuān)員(網(wǎng)絡(luò)咨詢(xún)方向) 上海美迪亞醫(yī)院投資集團(tuán)有限公司 上海美迪亞醫(yī)院投資集團(tuán)有限公司，美迪亞 我們集團(tuán)旗下的昆山綜合醫(yī)院招聘客服專(zhuān)員(網(wǎng)絡(luò)咨詢(xún)方向)3名:
職責(zé):
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1、通過(guò)網(wǎng)絡(luò)渠道為顧客提供咨詢(xún)服務(wù);
2、回復(fù)網(wǎng)站后臺(tái)客戶(hù)的留言，做好跟蹤服務(wù)工作，及時(shí)處理后臺(tái)預(yù)約客戶(hù)信息，建立客戶(hù)資料檔案，做好客戶(hù)的回訪(fǎng)工作
3、從事過(guò)醫(yī)院電話(huà)/網(wǎng)絡(luò)咨詢(xún)工作優(yōu)先。
任職要求:
1、有一定的醫(yī)學(xué)基礎(chǔ)，醫(yī)學(xué)、護(hù)理或者臨床專(zhuān)業(yè)，有相關(guān)營(yíng)銷(xiāo)或電話(huà)咨詢(xún)工作經(jīng)驗(yàn);
2、有男科、婦科、皮膚科、耳鼻喉科、肛腸科、胃腸科等網(wǎng)絡(luò)咨詢(xún)醫(yī)生工作者優(yōu)先，
3、熟練的計(jì)算機(jī)應(yīng)用能力，打字速度快，40字/分鐘以上;
4、口齒清晰，良好的營(yíng)銷(xiāo)意識(shí)和服務(wù)意識(shí)，較強(qiáng)的應(yīng)變能力、協(xié)調(diào)能力。
5、善于學(xué)習(xí)，具有自我認(rèn)知能力，具有合作意識(shí)和團(tuán)隊(duì)精神;
第2篇 服務(wù)咨詢(xún)顧問(wèn)崗位職責(zé)任職要求
服務(wù)咨詢(xún)顧問(wèn)崗位職責(zé)
咨詢(xún)服務(wù)顧問(wèn) 北京安信天行科技有限公司 北京安信天行科技有限公司，安信天行任職要求:
1、計(jì)算機(jī)、網(wǎng)絡(luò)安全及相關(guān)專(zhuān)業(yè)，本科及以上學(xué)歷，2年以上相關(guān)工作經(jīng)驗(yàn);
2、有較強(qiáng)的寫(xiě)作、安全方案設(shè)計(jì)和軟課題研究能力者優(yōu)先;
3、熟悉防火墻、漏洞掃描、網(wǎng)頁(yè)防篡改、數(shù)據(jù)備份、防病毒攻擊、網(wǎng)絡(luò)及數(shù)據(jù)庫(kù)審計(jì)等相關(guān)網(wǎng)絡(luò)知識(shí);
4、熟悉系統(tǒng)安全知識(shí)(windows、linu_、uni_等);
5、了解信息安全領(lǐng)域的技術(shù)標(biāo)準(zhǔn)及管理標(biāo)準(zhǔn)，掌握安全評(píng)估服務(wù)方法;
6、熟悉信息安全業(yè)務(wù)，對(duì)客戶(hù)信息系統(tǒng)生命周期有深入了解，有安全需求分析、安全風(fēng)險(xiǎn)評(píng)估、安全等級(jí)制定、安全方案設(shè)計(jì)、安全集成、安全維護(hù)、應(yīng)急響應(yīng)等安全應(yīng)用方面的相關(guān)知識(shí)，有項(xiàng)目實(shí)際工作經(jīng)驗(yàn)者優(yōu)先;
7、有較強(qiáng)的自學(xué)能力和學(xué)習(xí)愿望，具備出色的理解能力和動(dòng)手能力，嚴(yán)謹(jǐn)?shù)倪壿嬎季S能力和自我管理能力;積極上進(jìn)、善于溝通，具備客戶(hù)服務(wù)意識(shí)和團(tuán)隊(duì)合作精神;
8、具有cissp、cisp、cisa、ccie、ccnp等相關(guān)認(rèn)證者優(yōu)先。
崗位職責(zé):
1、負(fù)責(zé)為政府、企業(yè)用戶(hù)提供安全服務(wù)咨詢(xún)方案，為客戶(hù)提供風(fēng)險(xiǎn)評(píng)估、等保咨詢(xún)、信息安全管理咨詢(xún)、信息安全體系設(shè)計(jì)規(guī)劃和安全解決方案等咨詢(xún)服務(wù);
2、作為項(xiàng)目經(jīng)理，負(fù)責(zé)整體項(xiàng)目實(shí)施工作，制定把控項(xiàng)目進(jìn)度和項(xiàng)目質(zhì)量要求;
3、承擔(dān)研究類(lèi)課題、客戶(hù)定制化文檔編寫(xiě)和培訓(xùn)工作;
4、其他領(lǐng)導(dǎo)交辦的工作任務(wù)。
服務(wù)咨詢(xún)顧問(wèn)崗位
第3篇 服務(wù)咨詢(xún)師崗位職責(zé)
成人英語(yǔ) 服務(wù)咨詢(xún)師 id-30973 英孚教育(中國(guó)) 英域成語(yǔ)言培訓(xùn)(上海)有限公司,ef,ef教育,上海英孚,英孚,英孚教育(中國(guó)),英孚教育(中國(guó)),英域成 職責(zé)描述:
維護(hù)學(xué)校溫馨快樂(lè)的學(xué)習(xí)氛圍,為學(xué)員制定學(xué)習(xí)計(jì)劃,引導(dǎo)和幫助學(xué)員適應(yīng)有效的學(xué)習(xí)方法并達(dá)到他們的目標(biāo);保持與顧客的良好溝通與聯(lián)系,維護(hù)學(xué)員滿(mǎn)意度。
任職要求:
1. 你不愿意每天只面對(duì)電腦工作;
2. 你不愿意墨守成規(guī),循規(guī)蹈矩;
3. 你希望在廣闊的平臺(tái)找到很多的機(jī)會(huì)可以提高自己的能力;
4. 你享受多元文化的工作環(huán)境;
5. 你陽(yáng)光開(kāi)朗,希望在工作中結(jié)交各行各業(yè)的朋友;
6. 你熱情善良,為人誠(chéng)信,愿意幫助他人更好的學(xué)習(xí)英語(yǔ);
7. 你具備良好的溝通能力和技巧;
8. 你擁有本科以上學(xué)歷;英語(yǔ)專(zhuān)業(yè)者優(yōu)先;
9. 你擁有1年以上的服務(wù)行業(yè)或相關(guān)崗位經(jīng)驗(yàn)。
第4篇 客戶(hù)服務(wù)咨詢(xún)崗位職責(zé)
客戶(hù)服務(wù)部醫(yī)療咨詢(xún)官 瑞華健康保險(xiǎn)股份有限公司 瑞華健康保險(xiǎn)股份有限公司,瑞華 職責(zé)描述:
1、負(fù)責(zé)為客戶(hù)提供健康管理服務(wù),包括健康咨詢(xún)、健康指導(dǎo)、健康生活方式指導(dǎo)、健康管理方案制定與服務(wù)跟蹤等;
2、負(fù)責(zé)健康管理相關(guān)的客戶(hù)教育與互動(dòng)內(nèi)容的產(chǎn)生,撰寫(xiě)健康、養(yǎng)生等文章、定制化健康關(guān)懷短信、微信互動(dòng)等;
3、負(fù)責(zé)健康活動(dòng)的企劃與實(shí)施,組織開(kāi)展疾病預(yù)防、健康生活方式指導(dǎo)、慢病管理、康復(fù)護(hù)理等線(xiàn)上、線(xiàn)下活動(dòng);
4、負(fù)責(zé)就醫(yī)協(xié)助服務(wù)的實(shí)施,推薦就醫(yī)專(zhuān)家,協(xié)助預(yù)約并安排后續(xù)服務(wù)等;
5、完成上級(jí)領(lǐng)導(dǎo)布置的其他任務(wù)。
崗位要求:
1、具有臨床醫(yī)學(xué)、護(hù)理學(xué)等相關(guān)專(zhuān)業(yè)大學(xué)本科及以上學(xué)歷,持有醫(yī)師資格證書(shū)或健康管理師證書(shū)2年以上,有全科醫(yī)生、營(yíng)養(yǎng)、公共衛(wèi)生、健康管理工作經(jīng)驗(yàn)者優(yōu)先;
2、具備良好的中、英文語(yǔ)言組織能力、溝通表達(dá)能力和文案撰寫(xiě)能力;
3、具備良好的客戶(hù)服務(wù)意識(shí),親和力強(qiáng),具有團(tuán)隊(duì)協(xié)作精神;
4、具備高度責(zé)任心、高效的執(zhí)行力、良好的職業(yè)道德、嚴(yán)謹(jǐn)?shù)墓ぷ鲬B(tài)度;
5、microsoft office操作熟練。
第5篇 服務(wù)咨詢(xún)主管崗位職責(zé)任職要求
服務(wù)咨詢(xún)主管崗位職責(zé)
崗位職責(zé):
1、具有5年以上安全咨詢(xún)服務(wù)顧問(wèn)工作經(jīng)驗(yàn)，安全服務(wù)廠(chǎng)商3年以上團(tuán)隊(duì)管理經(jīng)驗(yàn);
2、負(fù)責(zé)過(guò)信息安全頂層設(shè)計(jì)和行業(yè)安全解決方案的編寫(xiě)、主導(dǎo)開(kāi)展過(guò)大型安全咨詢(xún)項(xiàng)目;
3、計(jì)算機(jī)相關(guān)專(zhuān)業(yè)，本科及以上學(xué)歷，具備iso 27001 la、cissp、pmp、cisa、itil等信息安全證書(shū)優(yōu)先;
4、具備強(qiáng)烈的進(jìn)取心，良好的團(tuán)隊(duì)合作精神，抗壓能力強(qiáng)，適應(yīng)一定程度出差;
5、提供業(yè)界有競(jìng)爭(zhēng)力的薪酬待遇，具體詳談。
第6篇 服務(wù)咨詢(xún)主管崗位職責(zé)
國(guó)際服務(wù)咨詢(xún)案例主管 the qualified individual is responsible to support the development, implementation and evaluation of global solutions services at the jiahui hospital.
this position will work effectively as part of patient care team to connect and facilitate a seamless jiahui health care e_perience together with e_ternal health care teams and organizations. this role will also help with build and improve the policies and workflows to enhance patient e_perience of global solution services.
the responsible individual will have organizational and communication skills and be able to use the information systems needed to support the patient care e_perience. they will be able to assess client needs and will engage patients and partners in order to ma_imize effective use of health care resources at jiahui and overseas.
essential tasks:
1. monitor the patient journey in their jiahui and international e_perience from beginning to completion, and facilitate coordination with internal clinical and operation team, as well as international partners to ensure timely and satisfied service delivery to patient;
2. handle disputes and customer complains when escalated from front-line team members;
3. handle comple_ / vip case from beginning to end in person;
4. maintain close communicate with international partners and communicated actively when needed;
5. review patient feedback with global solution service consultant regularly to improve service policies and workflows for better quality of care and patient e_perience;
6. provide internal process and practice training to relevant functions of global solution services;
7. perform other duties as assigned;
knowledge and skills:
1. knowledge of each patient’s diagnosis and its treatment-related specifics;
2. skillful in patient assessment and education;
3. demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
4. ability to use the information systems needed to support information management and the patient care e_perience
5. understand products and patient flow process in the section of global solutions;
6. culture sensitive when working with international collaborators
7. ability to deal with comple_ situations and manage customer complains to ensure a good client e_perience by navigating through different functions in a timely manner
8. lead or participate in quality improvement initiatives or projects
9. promote the development of collaborative relationships with colleagues
required qualifications and e_periences:
1. minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
2. general medical knowledge of oncology treatment is required;
3. a minimum of 5 years e_periences in customer service in a healthcare organization, customer service e_perience for high-end client is preferred, administration e_perience in hospital is preferred, nurse background is preferred;
4. e_cellent communication ability with strong service consciousness, able to build trust with patients, families and other high-end clients;
5. independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
6. self-starter, goal-getter, problem solver, strong willingness to learn new things;
7. strong work ethics and conduct him/herself in a professional manner at all times;
8. compassionate and patience;
9. fluent in spoken and written chinese and english, medical english skill is preferred; the qualified individual is responsible to support the development, implementation and evaluation of global solutions services at the jiahui hospital.
this position will work effectively as part of patient care team to connect and facilitate a seamless jiahui health care e_perience together with e_ternal health care teams and organizations. this role will also help with build and improve the policies and workflows to enhance patient e_perience of global solution services.
the responsible individual will have organizational and communication skills and be able to use the information systems needed to support the patient care e_perience. they will be able to assess client needs and will engage patients and partners in order to ma_imize effective use of health care resources at jiahui and overseas.
essential tasks:
1. monitor the patient journey in their jiahui and international e_perience from beginning to completion, and facilitate coordination with internal clinical and operation team, as well as international partners to ensure timely and satisfied service delivery to patient;
2. handle disputes and customer complains when escalated from front-line team members;
3. handle comple_ / vip case from beginning to end in person;
4. maintain close communicate with international partners and communicated actively when needed;
5. review patient feedback with global solution service consultant regularly to improve service policies and workflows for better quality of care and patient e_perience;
6. provide internal process and practice training to relevant functions of global solution services;
7. perform other duties as assigned;
knowledge and skills:
1. knowledge of each patient’s diagnosis and its treatment-related specifics;
2. skillful in patient assessment and education;
3. demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
4. ability to use the information systems needed to support information management and the patient care e_perience
5. understand products and patient flow process in the section of global solutions;
6. culture sensitive when working with international collaborators
7. ability to deal with comple_ situations and manage customer complains to ensure a good client e_perience by navigating through different functions in a timely manner
8. lead or participate in quality improvement initiatives or projects
9. promote the development of collaborative relationships with colleagues
required qualifications and e_periences:
1. minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
2. general medical knowledge of oncology treatment is required;
3. a minimum of 5 years e_periences in customer service in a healthcare organization, customer service e_perience for high-end client is preferred, administration e_perience in hospital is preferred, nurse background is preferred;
4. e_cellent communication ability with strong service consciousness, able to build trust with patients, families and other high-end clients;
5. independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
6. self-starter, goal-getter, problem solver, strong willingness to learn new things;
7. strong work ethics and conduct him/herself in a professional manner at all times;
8. compassionate and patience;
9. fluent in spoken and written chinese and english, medical english skill is preferred;
第7篇 it服務(wù)咨詢(xún)顧問(wèn)崗位職責(zé)
it服務(wù)管理咨詢(xún)顧問(wèn) 趨勢(shì)引領(lǐng)信息咨詢(xún)北京 北京趨勢(shì)引領(lǐng)信息咨詢(xún)有限公司,趨勢(shì)引領(lǐng),趨勢(shì)引領(lǐng)信息咨詢(xún)北京,趨勢(shì)引領(lǐng) 崗位職責(zé):
1. 協(xié)助客戶(hù)完成it運(yùn)維管理流程的規(guī)劃、設(shè)計(jì)、運(yùn)維與質(zhì)量控制,包括:
a) 制定it運(yùn)營(yíng)管理規(guī)劃;
b) 變更、發(fā)布、容量性能管理等流程優(yōu)化需求管理及電子化實(shí)施過(guò)程的管控,持續(xù)改進(jìn);
c) 事件、問(wèn)題、變更、配置、業(yè)務(wù)連續(xù)性等領(lǐng)域的制度、辦法、流程規(guī)范的制定;
d) it運(yùn)維管理流程的日常運(yùn)維管理和質(zhì)量控制;
e) 推動(dòng)it運(yùn)營(yíng)管理體系的落地執(zhí)行,定期對(duì)運(yùn)營(yíng)管理數(shù)據(jù)進(jìn)行分析,及協(xié)助組織定期的檢查和審計(jì),發(fā)現(xiàn)潛在風(fēng)險(xiǎn)推動(dòng)改進(jìn)提升。
2. 相關(guān)it運(yùn)營(yíng)重要工作任務(wù)的實(shí)施。
? 任職要求:
1. 大學(xué)本科以上學(xué)歷,計(jì)算機(jī)科學(xué)、it治理、信息管理、信息安全、通信、軟件工程、項(xiàng)目管理、自動(dòng)控制等相關(guān)專(zhuān)業(yè);
2. 工作年限5-8年,3年以上it相關(guān)工作經(jīng)驗(yàn);
3. 年齡35歲以下。
? 能力要求:
1. 熟悉大型企業(yè)it運(yùn)營(yíng)戰(zhàn)略管理模式,在大型企業(yè)itil管理和項(xiàng)目管理3年以上工作經(jīng)驗(yàn),主持過(guò)3個(gè)及以上的it管理咨詢(xún)類(lèi)項(xiàng)目或擔(dān)任過(guò)itil流程經(jīng)理至少2年;
2. 熟悉itsm/itil/iso20000/devops等體系標(biāo)準(zhǔn),有大型企業(yè)it運(yùn)營(yíng)管理經(jīng)驗(yàn)者優(yōu)先,對(duì)于主流it技術(shù)有一定了解,有itil/devops證書(shū)優(yōu)先;
3. 具備清晰的邏輯思維和推理能力,良好的系統(tǒng)分析、解決問(wèn)題能力,較強(qiáng)的工作推動(dòng)力;
4. 有良好的領(lǐng)悟力,能夠主動(dòng)、及時(shí)的與客戶(hù)進(jìn)行溝通,了解客戶(hù)需求;
5. 富有創(chuàng)新精神,性格開(kāi)朗,善于溝通。
第8篇 服務(wù)咨詢(xún)顧問(wèn)崗位職責(zé)
國(guó)際服務(wù)咨詢(xún)顧問(wèn) summary:
the qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking global solution services at the jiahui hospital, including telemedicine or transfer of care to international locations.
this position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless jiahui health care e_perience together with jiahui’s medical and administrative team.
the responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both english and chinese.
essential tasks:
serve as the first point of contact to respond to e_ternal and internal inquiries from about jiahui global solution services (international consultation, telemedicine, and global concierge services);
serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;
communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their jiahui and international e_perience and provide communication points as needed, work with team to discuss cases and escalate concerns to the ne_t level of responsibilities when indicated;
collect clients e_perience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;
maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;
develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;
perform other duties as assigned;
knowledge and skills:
knowledge of each patient’s diagnosis and its treatment-related specifics;
skillful in patient assessment and education;
demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
coordinate activities with client, internal clinical and operational team to ensure patient receive services in a timely manner;
understand products and patient flow process in the section of global solutions;
lead or participate in quality improvement initiatives or projects
required qualifications and e_periences:
minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
general medical knowledge of oncology treatment is required;
a minimum of 5 years e_periences in a diversified environment with strong e_ternal relation building, 2+ years e_periences in high-end health management organization is preferred, physician or nurse background is preferred;
e_cellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;
independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
self-starter, goal-getter, problem solver, strong willingness to learn new things;
strong work ethics and conduct him/herself in a professional manner at all times;
compassionate and patience;
fluent in spoken and written chinese and english, medical english skill is preferred; summary:
the qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking global solution services at the jiahui hospital, including telemedicine or transfer of care to international locations.
this position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless jiahui health care e_perience together with jiahui’s medical and administrative team.
the responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both english and chinese.
essential tasks:
serve as the first point of contact to respond to e_ternal and internal inquiries from about jiahui global solution services (international consultation, telemedicine, and global concierge services);
serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;
communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their jiahui and international e_perience and provide communication points as needed, work with team to discuss cases and escalate concerns to the ne_t level of responsibilities when indicated;
collect clients e_perience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;
maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;
develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;
perform other duties as assigned;
knowledge and skills:
knowledge of each patient’s diagnosis and its treatment-related specifics;
skillful in patient assessment and education;
demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
coordinate activities with client, internal clinical and operational team to ensure patient receive services in a timely manner;
understand products and patient flow process in the section of global solutions;
lead or participate in quality improvement initiatives or projects
required qualifications and e_periences:
minimal bachelor degree, with major in medicine, nursing, public health, life science or other related area;
general medical knowledge of oncology treatment is required;
a minimum of 5 years e_periences in a diversified environment with strong e_ternal relation building, 2+ years e_periences in high-end health management organization is preferred, physician or nurse background is preferred;
e_cellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;
independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
self-starter, goal-getter, problem solver, strong willingness to learn new things;
strong work ethics and conduct him/herself in a professional manner at all times;
compassionate and patience;
fluent in spoken and written chinese and english, medical english skill is preferred;
